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CSR / Reservations Agent | 28K All in pay | BGC site

Keywords / Skills : CSR, Customer support, Customer service, Customercare

1 - 6 years
Posted: 2019-09-02

Job Description
We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.

A SNAPSHOT OF YOUR ROLE

  • Work closely with management to delight new and existing customers 
  • Tasked to provide customers with exceptional levels of service and turn them into passionate advocates 
  • Ensure that the customers leverage more of the platform and ultimately become customers for life. 
  • Ensure that customers are familiar with the client’s services by providing answers to any question or inquiries that they may have responsible for a positive and pro-active customer experience and will be the first point of contact for client’s Sales Team and Customers 
A BIT ABOUT YOU

  • 1-2 years in customer service 
  • Must have the ability to multi task 
  • A team player and thrives on Customer care 
  • Can adapt in a fast paced predominately inbound customer service environment. 
  • Efficiently able to answer calls and respond to inbound email enquiries. 
  • Exceptional communication & customer service skills 
  • Outstanding problem solving/trouble shooting skills 
  • Ability to build strong relationships with customers and within the team 
  • Tech-savvy 
  • Highly organized and efficient with great attention to detail 
  • Pro-active, Trustworthy, Committed, Self-Motivated 
WHAT SUCCESS LOOKS LIKE

  • Excellent feedback from customers. 
  • High customer satisfaction. 
  • Achievement of KPIs. 
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.



For faster processing, text: BOSS (space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043



Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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