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CSR –Local Campaign for an International Brand –Day Shift–Weekends Off–BGC

Keywords / Skills : customer service representative, Customer Service Executive, Customer Service Associate, CSR, Customer Care Executive, Inbound And Outbound, Customer Support Executive, Customer Care

0 - 5 years
Posted: 2019-02-08

Nationality
Philippines
Industry
Customer Service
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Posted On
8th Feb 2019
Job Description
We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Care Executive, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As Customer Care Executive you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

A SNAPSHOT OF YOUR ROLE

As a Customer Care Executive, you’ll represent the account and interact with clients through outbound calls to ensure that customers’ feedback are saved in the campaign's system.

Your day could see you:

• Conducting surveys

• Transferring the customer to the applicable department when necessary

• Escalate dissatisfied customers to management team

A BIT ABOUT YOU

• Experience in outbound calling.

• Excellent in customer service.

• With excellent English communication, listening and organizational skills.

• With three to five years of customer service experience in the BPO industry.

• With a knack for multi-tasking.

• Able to work under minimal supervision.

• Adept in learning new workflows and tasks.

• With working knowledge of CRM

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.

• Excellent feedback from customers.

• Achievement of KPIs.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Judgement: Make wise judgement calls, putting the team and business at heart.

• Leadership: Continuous improvement starts with independent action.

• Leverage: Do more with less, master the art of leverage.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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