Send me more jobs like this

CSR (Live Chat Support) | Weekends Off – Day Shift – Earn 24K All in pay | BGC.

Keywords / Skills : customer service representative, Customer Service Associate, Customer Service Executive, CSR, Customer Care Executive, Inbound And Outbound, Customer Support Executive, Customer Care

0 - 5 years
Posted: 2019-02-22

Nationality
Philippines
Industry
Customer Service
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
22nd Feb 2019
Job Description
We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Care Executive, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As Customer Service Representative you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

A SNAPSHOT OF YOUR ROLE

• Be the first point of contact with our fast growing user base

• Respond to customers via Live Chat and Email using online tools

• Handle user queries and issues encountered on a daily basis

• Develop relations with customers and manage user accounts

• Moderate content posted on the website by the user community

• Respond to customers via Live Chat using online tools

• Identify complaints or issues for escalations and keep up-to-date records

• Work towards KPI's and targets

A BIT ABOUT YOU

• Exceptional written communication skills

• With 2-3 years competent experience in Non-Voice or online Customer Service Support (Email/ Live Chat)

• Shows the ability to learn new skills and adapt to new processes

• Experience with common online customer service platforms (Uservoice, Zendesk or equivalent)

• Previous experience working for a start-up or rapidly growing business

• Proven ability to develop solutions and prioritize their work with passion to go the extra mile

• Demonstrates strong attention to detail

• Must be willing to work on weekends and amenable to work at 6AM-3PM / 9AM-6PM

• Operating hours may evolve over time depending on business needs.

• Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.

• Willing to work full time

WHAT SUCCESS LOOKS LIKE

• Resolution of customer disputes.

• Excellent feedback from customers.

• Achievement of KPIs.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.

We can process your application anywhere!

Apply in any of our recruitment centers and have the assurance to be profiled to your desired position and site.

For faster processing, text: SHAIR (space) FULL NAME (space) YES or NO (for BPO experience) send to 09358928625

About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
Similar Jobs
View All Similar Jobs




Walkin for you