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CSR - Financial Account-Day Shift | Consecutive / Split offs | 22K All in Pay |Eastwood

Keywords / Skills : customer service representative, Customer Service Executive, Customer Service Associate, CSR, Inbound And Outbound, Customer Care Executive, Customer Support Executive, Customer Care, CSR Voice, CSR Accounts

0 - 5 years
Posted: 2019-02-12

Nationality
Philippines
Industry
Customer Service
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
12th Feb 2019
Job Description
A SNAPSHOT OF YOUR ROLE

The Customer Acquisition Specialist is responsible for proactive relationship building with Customers and Agents. This position coordinates, executes, and manages inbound and outbound call programs built to effectively retain customers through positive relationship building, listening to concerns/addressing issues, and educating on available products and services. A customer-oriented focus is necessary to preserve long term customer satisfaction.

As Customer Acquisition Specialist you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

A BIT ABOUT YOU

• Identify the reason of the customer who is requesting to cancel their account

• Trading customers up to new agreements

• Negotiating pay-out, discounts, trade up figures

• Handle customer’s inquiries on the phone in a timely and professional manner as required by departmental policies and procedures

• Professionally negotiate potential upgrade as outlines in product scripting

• Accurately identify potential customer escalations, resolve where possible, and communicate to management team

• Effectively navigate all systems to provide a great customer experience, identify customer’s activities and eligibility to the retention offers.

• Proactively engage in the identification of potential workflow changes and or barriers to performance

Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.

We can process your application anywhere!

Apply in any of our recruitment centers and have the assurance to be profiled to your desired position and site.

For faster processing, text: FLXLEAS (space) FULL NAME (space) YES or NO (for BPO experience) send to 09358928625



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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