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CSR | Customer Service | MAKATI OFFICE l DAYSHIFT l WEEKENDS OFF

Keywords / Skills : Account Manager, Account Management, Negotiate contracts , Accountable, staff inquiries, Accounts

3 - 13 years
Posted: 2019-06-17

Nationality
Philippines
Industry
ITES/BPO
Recruitment/Staffing/RPO
Telecom
Function
Finance & Accounts
Customer Service/Call Centre/BPO
Role
Accounts Manager
Education
Bachelors
Degree
Salary
25000 - 27000 PHP
Posted On
17th Jun 2019
Job Description
Job Summary

The Account Manager position understands the required role and the business needs as described by our clients. S/he also interacts with CLIENTS and CONTRACTORS to respond to various inquiries and maintain a healthy work relationship.

This personnel should be a team player with excellent interpersonal and analytical skills, have a flair for client communication, and understand customer behavior and needs.

Responsibilities 
  • Document job requirements and objectives as discussed with the clients 
  • Further assess applicants and be able to identify fictitious candidates prior endorsements and facilitation of interviews. 
  • Negotiate contracts and be able to close agreements 
  • Serve as the lead point of contact for all account management matters. Accountable in starting, developing, and supporting a long-lasting and healthy working relationship between staff and client. 
  • Be able to anticipate and prepare for problems and objectively provide solutions. 
  • Be able to conduct proper investigation and collaboration with internal teams involved. 
  • Must be able to respond to client or staff inquiries through in a timely manner. 
  • Handle 50-70 home-based contractors at any given time while working on a maximum of 10 live job orders.
Requirements
  • Must have a Bachelor's Degree or higher in any field 
  • At least 2 years proven work experience in Customer Service, Customer Support  or relevant role

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive level 
  • Proven ability to juggle multiple account management tasks at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities 
  • Strong verbal and written communication skills 
  • Solid experience with MS Office 
  • Can work under pressure and remain rational at all times 
  • Must be willing to work in MAKATI office with a 6AM-3PM or 7AM-4PM Work Hours 
  • Must be willing to work on holidays 
  • Has good attendance record with previous employers is a must 
  • Work experience as a Recruiter or Sourcer will be an advantage  
Walk-in applicants are encouraged! 
  • You can drop by our main office anytime from 7AM-2PM, Mondays to Fridays
  • Our office is located in the 27th Floor Trafalgar Plaza Bldg, H.V Dela Street, Salcedo Village, Makati City (near BDO Makati Avenue)
  • Just wear smart casual attire and bring a copy of your resume as well as one (1) valid ID 
You may contact us through the following if interested: 
  • Kaye/Anj - 09178312479 / 09178312217
  • Landline - (02) 672-7824 loc 1014
Send your resume to recruiters@remotestaff.com.ph with the following details:
  • Subject: Attention to Recruiters (Account Manager
  • Complete Name: 
  • Birthday: 
  • Email Ad: 
  • Mobile Number: 
  • Last Job Title: 


About Company

Remote Staff, Inc. has been providing fulfilling home-based careers to Filipinos since 2007. We connect Philippine-based candidates to clients in Australia, the US and UK who are looking for professionals as extensions of their international businesses.

We specialize in providing full-time and part-time work for web developers, web designers, graphic designers, virtual assistants, marketing assistants, SEO/SEM, writers, accountants and practically any job that can be performed on a computer and does not require actual physical presence.

We enjoy the trust of thousands of Filipinos over the years because we guarantee fair and timely wages, we provide a safe virtual working environment, we understand Filipino culture and we attract quality clients who believe in our business model because we are able to maintain accountability and transparency for every working relationship we establish.
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