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CSR – Car Reservations – Consecutive Offs | Start on January 14, 2019

Keywords / Skills : CSR, Customer support, Customer service, customer service representative, Customer Support Executive, Customer Care Executive, Customer Service Executive, Customer Service Associate, Inbound And Outbound, Customer Care

0 - 5 years
Posted: 2019-01-04

Nationality
Philippines
Industry
Customer Service
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Fresh Graduate
Posted On
4th Jan 2019
Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Reservations Agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

A SNAPSHOT OF YOUR ROLE

As a Reservations Agent, you need to have the ability to understand as well as grasp basic customer information perfectly. You should be able to handle the diverse people nicely and should have the ability to cope with difficult customer situations professionally.

You should have responsibility to sort out the issues of customers perfectly so should first analyze the customers problem properly and provide logical solutions. You should be able to make effective use of tools, systems, resources and utilize them as much as possible. You need to have excellent communication, customer service, interpersonal and typing skills to do the job perfectly.

Your day could see you:

• Support and provide superior service via phones as a receiver and caller to answer to customers inquiries and questions regarding booking a vehicles

• Assist the customer in booking vehicles and generate reference details to booing vehicles

• Use questioning and listening skills that support effective telephone communication

• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, hold, interruptions and unintentional disconnects

• Effectively deal with job stress, angry callers and upset customers

• Apply the proper telephone etiquette to satisfy various customer situations.

• Support and provide superior service via phones as a receiver

• Convert Inbound Leads into Quality Sales or successful rentals.

• Responsible for answering customer queries

• Escalates customer issues and concerns to Immediate supervisor or Management.

A BIT ABOUT YOU

• With a minimum of six months experience in Outbound Sales

• With excellent English communication, listening and organizational skills.

• With two years of customer service experience in the BPO industry.

• With Customer Relations, Car Rentals or Travel experience (Preferred but bot required)

• With a knack for multi-tasking.

• Able to solve problems and work under minimal supervision.

• Adept in learning new workflows and tasks.

• With above average critical thinking skills



WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.

• Excellent feedback from customers.

• Achievement of KPIs.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Judgement: Make wise judgement calls, putting the team and business at heart.

• Leadership: Continuous improvement starts with independent action.

• Leverage: Do more with less, master the art of leverage.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.

For faster processing, text: ACQCAR (space) FULL NAME (space) YES or NO (for BPO experience) send to 09358928625

Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.


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