Toggle navigation
LOGIN
FOR EMPLOYER
FOR EMPLOYER
Back
LOGIN HERE
BUY ONLINE
CONTACT US
0
Career Services
Home
Job Search
Job Search
Back
Jobs By Skills
Jobs By Company
Jobs By Function
Jobs By Industry
Jobs by Recruiter
Freshers Jobs
Part Time Jobs
Jobs For Women
Jobs by Designations
Back
Accounts Assistant Jobs
Admin Assistant Jobs
Analyst Jobs
Business Analyst Jobs
Chef Jobs
Civil Engineer Jobs
Operations Manager Jobs
Receptionist Jobs
Sales Coordinator Jobs
Jobs by Function
Back
Administration Jobs
Airlines Jobs
Bank Jobs
Finance Jobs
HR Jobs
Hotels Jobs
Marketing Jobs
Sales Jobs
Teaching Jobs
View all Functions
Jobs by Industry
Back
Agriculture Jobs
Automobile Jobs
Constructions Jobs
Engineering Jobs
IT Jobs
Media Jobs
NGO Job
Oil and Gas Jobs
Pharma Jobs
View all Industry
Jobs by Location
Back
Jobs in Armm
Jobs in C.A.R
Jobs in Cagayan Valley
Jobs in Central Luzon
Jobs in Central Visayas
Jobs in Davao
Jobs in Eastern Visayas
Jobs in Ilocos Region
Jobs in Northern Mindanao
Jobs in Western Visayas
Jobs by Skills
Back
Airline Jobs
BPO Jobs
Customer Service Jobs
Data Entry Jobs
Digital Marketing Jobs
Event Management Jobs
Mechanical Engineering Jobs
Security Jobs
Telemarketing Jobs
View all Skills
Resume Service
Resume Services
Resume Highlighter
Career Tips
Resume & Cover Letter
Interview Tips
Career Management
Work Life Balance
Salary Negotiations
Second Career Options
Job Search Strategy
Research Reports
MORE
Free Job Alert
Search Tips
Research Report
International Jobs
Employment Index
Career Center
Manage Settings
Feedback
Want recruiters to call you for this job opening?
Please fill in the details below:
if($expiryFlag == 0){
}
if($expiryFlag == 0){
Skip and Continue
}
Send me more jobs like this
Get Email Alert
Create Job Agent
KeySkills
Any
Automotive/Automobile/Ancillaries
Banking/Accounting/Financial Services
Bio Technology & Life Sciences
Chemicals/Petrochemicals
Construction & Engineering
FMCG
Education
Entertainment/Media/Publishing
Insurance
ITES/BPO
IT/Computers - Hardware & Networking
IT/Computers - Software
KPO/Research/Analytics
Machinery/Equipment Mfg.
Oil/Gas/Petroleum
Pharmaceutical
Plastic/Rubber
Power/Energy
Real Estate
Recruitment/Staffing/RPO
Retailing
Telecom
Advertising/PR/Events
Agriculture/Dairy/Forestry/Fishing
Airlines/Aviation/Aerospace
Animation
Architecture/Interior Design
Engineering & Design
Escalators/Elevators
Fashion/Apparels
Legal/Law Firm
Wellness/Fitness/Sports
Beverages/Liquor
Cement/Concrete/Readymix
Ceramics & Sanitary Ware
Consulting/Advisory Services
Courier/Freight/Transportation
Internet/E-commerce
E-Learning
Electrical/Switchgears
Engineering/Procurement/Construction
Environmental Service
Facility management
Fertilizer/Pesticides
Food & Packaged Food
Textiles/Yarn/Fabrics/Garments
Gems & Jewellery
Glass
Government/PSU/Defence
Consumer Electronics/Durables/Appliances
Hospitals/Healthcare/Diagnostics
Heat Ventilation Air Conditioning (HVAC)
Hotels/Hospitality/Restaurant
General Trading/Import/Export
Iron/Steel
ISP
Law Enforcement/Security Services
Leather
Market Research
Medical Transcription
Mining
NGO/Social Services
Non-Ferrous Metals (Aluminium/Zinc etc.)
Office Equipment/Automation
Paints
Paper
Printing/Packaging
Public Relations (PR)
Semiconductor
Shipping/Marine Services
Social Media
Sugar
Travel/Tourism
Tyres
Wood
Other
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
A confirmation message has been sent to your email, click on the link in this email to start receiving your job alerts.
Job alert is already subscribed for this Email ID
Get new similar jobs by email
Hide
Email Address
Home
Job Search
Customer Service Jobs
Customer Service Jobs in Metro Manila / NCR
CSR
CSR
Acquire Asia Pacific Incorporation
Keywords / Skills :
CSR, Customer support, Customer service, Customercare, Healthcare, TSR, CSA, CSE, CSO
Metro Manila / NCR
1 - 6 years
Posted:
2019-11-24
All Jobs by this Recruiter
APPLY
Nationality
Philippines
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
•
Customer Service Executive
•
Other Customer Service
Salary
23000 - 23000 PHP
Posted On
24th Nov 2019
Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As Customer Care Consultant, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
A SNAPSHOT OF YOUR ROLE
The Customer Care Consultant ‘s primary objective is to maximize sales and retention opportunities via voice and digital channels while providing excellence in customer service. The position exists to provide accurate and comprehensive information and advice about nib’s products and services, ensure that products meet the needs of customers and efficiently deal with customer/policy holder enquiries and complaints.
Your day could see you:
Sales
Promote and sell nib’s private health insurance products and services using the LEAP methodologies.
Identify cross-sell opportunities for nib’s other products and services. E.g. nib life, travel insurance.
Ensure customers are fully informed about their product(s) and, in particular, inclusions, exclusions, and waiting periods.
Follow up sales leads to current or prospective customers.
Arrange the dispatch of product information to existing and prospective customers.
Service
Provide complete and accurate advice to customers about their entitlements.
Undertake needs analysis and recommend migration to most appropriate product.
Act as the first point of resolution for customer complaints and disputes. Escalate complaints in line with nib’s complaints handling process.
Refer enquiries to the appropriate area or person.
Proactively identify triggers for potential lapse.
Engage in activities to retain customers.
Arrange the dispatch of product information and documentation.
Promote alternate, cost effective channels (e.g. HICAPS, PMOC, Online Services).
Use self-help tools such as Central View, InSite, My sites, Product Catalogue, Knowledge Hub etc.
Ensure customers are satisfied with their current level of cover by checking their claims history, policy notes and NPS feedback scores.
Quality
Represent nibs brand by providing excellence in customer service in a professional manner, including the correct use of tone, professional language and communication techniques.
Accurately maintain and update customer records.
Maintain current knowledge of products and services.
Apply the quality standards for email and voice as set out in the LEAP methodology and compliance checking standards.
Strive to efficiently achieve first call resolution.
Work Effectively
Adhere to roster schedule using appropriate phone modes
Undertake project work as required and directed.
Recognize opportunities for continuous improvement within the business
Know Key Performance Indicators and continually strive to achieve them.
Actively participate in focus sessions, 1x1, coaching sessions and team meetings
WHS responsibility
Meet personal safety obligations identified for each and every nib employee
A BIT ABOUT YOU
Demonstrated experience in a customer service environment.
Motivated to deliver sales results and achieve Key Performance Indicator’s (KPI’s).
Dedication to excellence in customer service in a high-pressure environment.
Willingness to learn and maintain new skills.
Commitment to work on a rotating roster from 8.00am to 8.30pm Monday to Saturday and out of normal business hours when required.
Flexible and positive work approach and attitude.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.
For faster processing, text: HEALTHCS (space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043
Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
Key Skill(s)
CSR
Customer support
Customer service
Customercare
Healthcare
TSR
CSA
CSE
CSO
Rate this Job
Share
APPLY
About Company
Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.
Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Apply with us today and #AcquireHappiness.
Follow
Career Advice to Find Better
Similar Jobs
CSR
Siegen HR Solutions Inc
CSR,CSO,TSR,CSA,CSE,Customer support,Customer service,Customercare
Metro Manila / NCR
0 - 6 years
Apply
Customer Service Representatives CSR
Siegen HR Solutions Inc
CSR,TSR,CSA,CSE,CSO,Customer support,Customer service,Customercare
Metro Manila / NCR
2 - 5 years
Apply
CSR
Siegen HR Solutions Inc
CSR,CSE,CSA,TSR,CSO,Customer support,Customer service,Customercare
Metro Manila / NCR
0 - 5 years
Apply
View All Similar Jobs
X
Rate this job
Quality of Job
Poor
Fair
Good
Excellent
Rate the company based of this job for you
Poor
Fair
Good
Excellent
What is the relevance of this job for you?
Poor
Fair
Good
Excellent
Additional Comments
$job_href->{'title'}
Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
Sign Up Here to Apply
*Name
*Email
*Password
*Current location
- Bengaluru / Bangalore
- Bengaluru / Bangalore
- Bengaluru / Bangalore
*Nationality
Norfolk Island
Norfolk Island
Norfolk Island
*Mobile Number
*Year
1
2
3
*Month
1
2
3
*Industry
Automotive/ Ancillaries
Automotive/ Ancillaries
Automotive/ Ancillaries
*Category
Admin/Secretarial
Customer Service/ Call Centre/ BPO
Finance & Accounts
privacy statement
and
terms of use
Walkin for you
Close