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CSR - 24K Package - Online Listing Business

Keywords / Skills : CSR, Customer Service, Customer Care Representative, BPO, backend admin, CRM, Trade Support, Warehouse Management, Request For Proposals

1 - 11 years
Posted: 2019-06-26

Job Description
Role Purpose



The Trade Support team is responsible for assisting and resolving customer concerns over the phone, message center platform and email. They also liaise effectively internally with other departments from Manila and Sydney to ensure that customers’ needs are addressed. The team is also handling our Bunnings Warehouse support team for Tradesmen. They are responsible for contacting Bunnings-registered tradesmen that can do jobs for consumers who bought an item from Bunnings warehouse. They are also in charge of doing follow-ups to tradies if they have completed the job or if the tradie has a payment dispute. Lastly, they are responsible for engaging tradies to use the platform more, to realize its value and educate them on how to make the most out of the service to cater to their business needs

DUTIES AND RESPONSIBILITIES 

• Transfer calls quickly and efficiently

• Liaise effectively internally with other departments, for example our Sales and Support team, to ensure that customers’ needs are addressed

• Understand all aspects of the business and products in order to support effectively

• Reply to inbound customer emails and enquiries with detailed response and action accordingly

• Handle all requests with due skill and care

• Call customers after they have been sold onto hipages to educate them further about product offerings and ensure that they are utilizing the service to their potential.

• Troubleshoot technical issues

• Call customers after they have been sold onto hipages to educate them further about product offerings and ensure that they are utilizing the service to their potential.

• Troubleshoot technical issues 

MINIMUM REQUIREMENTS 

• Two to three years of experience in the BPO industry

• Minimum one year of experience in backend admin processing

• Minimum two years of experience in customer service

• Excellent comprehension and written English skills

• Excellent customer service skills

• Working knowledge of CRM, ideally Salesforce.com


WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Judgement: Make wise judgement calls, putting the team and business at heart.

• Leadership: Continuous improvement starts with independent action.

• Leverage: Do more with less, master the art of leverage.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.



For faster processing, text: CSRBeta (space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043



Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.


About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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