Microsoft Dynamics CRM Application Specialist experienced in software development to step into this growth area with its Application Managed Services area. The role has responsibility for supporting, managing and enhancing a diverse range of complex client production systems across both on-premise and online solutions. The role will also require the use of your consulting skills to engage with various stakeholders to clarify business requirements and translate to technical solutions.
Key Accountabilities • Responsible for the design and development of modifications or extensions to the standard Microsoft Dynamics applications. • Responsible for coding, unit testing and creating supporting documentation for Microsoft Dynamics based Solutions. • Gains understanding of customer’s needs and collaborates with other team members to complete design and testing documentation. Provides technical input in creating functional specifications when customizations or extensions to Microsoft Dynamics solutions are needed. • Implement migration of customers’ data sources into Microsoft’s sources, ensuring proper alignment of data models. Offers support for Microsoft tools for migration and integration • Implements reports per requirements documents and standards. • May be tasked with additional development tasks such as: developing data migration procedures to integrate Microsoft Dynamics Solutions to legacy systems; creating services to be called from Microsoft BizTalk Server for system integrations. • Provides support and expertise in development technologies and environments. • Test modifications for the validity of results, accuracy, reliability, and conformance to established standards. • Participates in system and acceptance testing. • Provides work estimates that permit prioritization and assignments to be made. • Has awareness of the prescribed Microsoft Dynamics implementation methodology and understands how the development and related testing activities fit into the overall customer engagement lifecycle. • Complete all Microsoft Dynamics CRM eLearning on the current version and future versions when they become available. • On call 24x7 support
Knowledge/Skills/Abilities • 3+ years’ development experience with Microsoft development tools • Demonstrated ability to: o Apply Microsoft development techniques effectively following development best practices o Plan and carry out unit testing • Familiar and experienced in: o Core Microsoft Dynamics Applications o Implementation Methodology o Web Services and Microsoft® SharePoint® Portal Server o Microsoft .NET technology, Microsoft Visual Studio development system, and Microsoft Dynamics specific development environments o Network and operating systems o Understanding of key independent software vendors (ISVs) within the industry • Successful completion of applicable product certification exams • Has worked in an operations role previously or has an understanding of ITIL practices from a Service Operations point of view • Has experience working with Universal Service Desk product • Current Dynamics Certification for Application Exam, Customization Exam, SureStep Exam, Extending Exam, Deployment Exam • Language skills (English)
KMC Solutions is an ISO-Certified provider of Private Office, Flexible Workspace Solutions and Staff Augmentation in the Philippines. Dedicated to delivering customer-centric and highly-flexible office space solutions to businesses seeking to establish their business operations and grow in the Philippines.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases