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CRM Business Support Specialist

Keywords / Skills : CRM , JIRA , MS Excel, ERP, eCommerce, User management

3 - 10 years
Posted: 2019-06-18

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
Business Analyst
ERP/CRM - Support Engineer
Education
Bachelors
Degree
Posted On
18th Jun 2019
Job Description
  • Testing of our new CRM system based on C4C platform (including Regression Tests and Go Live testing)
  • Get trained about new system, create training documentation and train other colleagues worldwide
  • Manage data imports to system, checking quality and mapping of fields for local imports
  • Update catalogue fields and other information in system
  • Document interfaces and processes in Confluence pages
  • Creation of dashboards and reports
  • Monitoring middleware incl. ERP + C4C interface knowledge, esp. missing dealers
  • Support other activities related to CRM projects
  • Support of product owner to specify requirements
  •  3rd level hotline for user department (e.g. questions about user administration), "link" to IT hotline


About Company

Isearch Global Human Capital Solutions Inc.
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