- Maintain a detailed knowledge of regulations, police requirements, company policies and procedures as they relate to security and or risk to the business. -Responsible for monitoring all aspects of security and risk within the business, ensuring that all equipment and personnel adhere to procedures and standards and are adequately trained to conduct the business with the minimum of risk exposure. -Report monthly to the local GM Operations and the National Security Director - Australia detailing information relevant to the security portfolio. -Develop sound working relationship with external and internal parties to proactively mitigate risk of armed robbery, theft, fraud or attack.
CCNP, CCNA, Cisco Video Conference Solution, Cisco Security, Cisco Voice, ICS (SCADA), ITIL, Cisco technologies, Cisco ASA FW rules, PAC Scripts, Zscaler and Jet Nexus LBs, Office Suite, Solar Winds, Windows 7 OS and Windows Server OS
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases