Sutherland is seeking a dynamic and intuitive person to join us as a Recruiter. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Recruiters in this role get to:
Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and/or new hires
Build the company: Identify and recruit the best-fit personnel to help drive the team and company to higher levels
Strengthen relationships: Establish and maintain communication with outside resources to help build a network for sourcing qualified applicants
Support the team: Facilitate the completion of drug tests, background checks, and other pre-employment requirements
Our most successful candidates will have:
Ability to work in MS Office
Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases