RESOLUTE GROUP. We are one of the leading Hospitality, Food Supply, Trading and Life Sciences supplier across the Middle East, North America, and India. We own and operate multiple leading restaurant brands across various cuisine and formats, state of the art production units, and offices doing trading businesses. While we are constantly growing and transforming, we will always remain dedicated towards enhancing customer experiences, and customer delight
We operate Chowking in UAE & Oman and Jollibee in Oman. We are the official franchisee of these two big brands in the Philippines under the Jollibee Group of Companies in the Asia, with a chain of Chowking 21 stores in the United Arab Emirates and 3 Chowking stores and 1 Jollibee store in the Sultanate of Oman. We are continuously expanding with the RESOLUTE GROUP in the region and we are actively searching talents to join our team.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases