Awards and Industry Recognition • Microsoft Business Applications Inner Circle (top 50 partners globally) • #1 CRN Fast 50 2018 (Year on year growth) • #1 Deloitte Fast 50 Rising Star 2018 (3 year growth) • 10 Microsoft Gold Competencies • Gold Cloud Business Applications Competency (very rare achievement)
Barhead is a customer solutions company, born in the cloud and focussed on Microsoft. Founded by the team that created leading salesforce.com consultancies OKERE and Cloud Sherpas, Barhead has chosen to deliver Microsoft Dynamics 365 based solutions to service the next generation of customer interaction needs.
Having delivered Cloud CRM based solutions for over 10 years, the Barhead team knows that the keys to success are innovation, speed to value and ongoing pro-active support. The Microsoft platform enables Barhead to deliver solutions that are integrated to the very core of sales and service professionals daily routines.
Key specialities: • CRM solutions for financial services, • CRM solutions for not for profit, • Dynamics 365 Migrations and replatforming, • Creative solutions for unique value propositions, • Simplifying potentially complex technology environments, • Helping businesses interact with their clients more efficiently and more effectively, • Extending the channels for client interactions to an anywhere anytime business dynamic.
Key technologies: • Dynamics 365 (CRM and Core platform), • Dynamics 365 for Talent • Dynamics 365 for Marketing • Dynamics 365 for Finance and Operations • PowerBI • Power Apps and Flow (Enterprise apps from a common data model), • Dynamics 365 Portals (for customer, employee and partner portals), • Integration frameworks (to leverage company data sources and create institutional knowledge).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases