Admerex Solutions Inc., is a mid-sized BPO and is continuously growing. Our business exists because of our commitment to our clients. We strive to be "best-in-class" in our services by knowing exactly how to meet and exceed our clients needs and expectations.
We understand our role in the business processes of our client partners and our responsibility to ensure that we are consistent with service delivery. We commit to deliver real results. Management ensures that everyone takes accountability for day-to-day operations to meet the expected outcomes.
We value our company, its services, its people and their initiatives, its vision and corporate values. We strive for excellence and we do not settle for anything less.
We are a diverse team and we understand and accept everyone’s individualities and the value of each team member’s effort and contribution. We believe that we can accomplish more by working together. We trust and openly communicate with each other. We perform our duties with the highest level of integrity and honesty. We can be held accountable for our promise to adhere to the highest ethical standards and professional conduct.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases