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Collections Specialist

Keywords / Skills : Collections, Outbound, Recoveries, Collection executive, Skiptracing, FDCPA, Collections And Recovery

1 - 10 years
Posted: 2019-10-23

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Other Customer Service
Education
Bachelors
Degree
Salary
300000 - 372000 PHP
Posted On
23rd Oct 2019
Job Description
Responsibilities:

• Make outbound and receive inbound calls via an Auto Dialer or manual calling.

• Will spend up to 80% of the time manually calling out or signed on to our dialer to handle consumer phone calls.

• Communicates through with customers by written collection correspondence (email or snail mail).

• Evaluate customers' financial situations by recommending and evaluating action for high risk account.

• Professionally negotiates for full payment or creates terms for repayment.

• Counsel delinquent account customers to assist in finding funds to meet debt obligations.

• While speaking with consumers performs a thorough, efficient, and accurate account updates in company system for each call made or received.

• Demonstrates effective skip tracing techniques by locating customer contact information.

• Strictly comply with departmental procedures and processes.

• Achieve collection effectiveness and efficiency by meeting productivity benchmarks.

• Perform other duties as assigned by management.

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