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Coach/ Team Leader | Financial Account

Keywords / Skills : Coach, Team Leader, Financial Account , BPO, tl, TeamCoach, Teamlead

1 - 6 years
Posted: 2019-12-04

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Supervisor/ Team Leader
Other Customer Service
Education
Bachelors
Degree
Salary
25000 - 35000 PHP
Posted On
4th Dec 2019
Job Description


Minimum Qualifications:

• At least 1 year of experience as a Team Leader in a BPO set up

• 10 full-time positions

• Must pass 85% of KPI’s in the last 3 months

• Must be flexible in terms of work schedule and coming in on weekends and holidays



Skills:

• Possesses good leadership skills

• Excellent communication skills

• Ability to create action plans in order to improve business practices

• Ability to manage a team of more than 10 agents

• Ability to navigate various tools

• Above average interpersonal and written communication skills

Pre-employment documents that you'll need to start ASAP:

• NBI Clearance (Original Copy)

• SSS ID (Photocopy)/ E1 Form/ SSS Online Print-out

• Transcript of Records/ True Copy of Grades



About Company

Who We Are Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 67,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific.

The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www. sitel.com.
What We Do Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer.

Sitel’s ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.
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