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Coach./ Team Lead | Non Agent Position | Pasig

Keywords / Skills : Team Leader, Team Coach, Team handling, Client Relationship, Financial Management , contact center operations, Performance Management

0 - 0 years
Posted: 2019-12-04

Customer Service/Call Centre/BPO
Supervisor/ Team Leader
18000 - 21000 PHP
Posted On
4th Dec 2019
Job Description
Ensure client and corporate service, quality and contribution goals are met

Ensure that financial, metric and associate satisfaction goals are met; provide leadership and management to associates 

Provide training and development opportunities for supervisory team

Coach and mentor team supervisors

Regularly conduct supervisor team meetings

Supervise multiple teams for one or more clients


Client Relationship Skills

Financial Management Experience

Performance Management skills

Technical and problem solving skills


Four (4) or more years of directly related experience, including 2 or more years of supervisory experience


Four-year college degree in Business Management/Administration or equivalent combination of education and directly related experience


Strong leadership skills with the ability to manage large groups of people

Strong verbal/written communication and facilitation skills

Strong interpersonal skills and experience demonstrating successful customer relationship management

Ability to use a computer (Internet, e-mail, MS Office programs) to complete daily duties

Demonstrated knowledge of contact center operations and customer support

Demonstrated knowledge of the technology industry and general business management

Demonstrated ability to analyze processes, enact change and think operationally and strategically to achieve business goals

About Company

Who We Are Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 67,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific.

The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.
What We Do Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer.

Sitel’s ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.
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