Cloud Developer Support
We are looking for a Cloud Developer Support who will provide excellent technical customer
service support for Cloud Platform products solutions and APIs, including App Engine, BigQuery
and Cloud Storage. This role will also work closely with engineers and product managers to improve the product and make our customers successful.
Responsibilities:
● Provide technical and developer support to customers using Cloud Platform products,
solutions and APIs
● Ability to reproduce customer issues in order to efficiently provide a holistic fix
● Identify and document product bugs and feature requests and work with internal support
teams as well as customers to implement effective solutions
● Work closely with internal support teams to improve cloud products at a senior level
● Provide assistance and guidance to users through public forums
Qualifications/Required Knowledge:
● Proficient in at least one of Java or Python
● Comfortable working on Linux-based systems
● Comfort and experience using SQL (any dialect) to extract and manipulate data
● Hands on experience with web protocols (HTTP, TLS, etc.)
● Experience with services API development as well as creating REST and JSON APIs
● Ability to read, understand and write code samples to reproduce customer issues
● Strong troubleshooting skills including the ability to read and understand logs and stack
traces
● Ability to research using internal knowledge bases and public-facing documentation
(Developers, StackOverflow, etc.)
● A strong sense of business ownership and customer focus
● Must have advanced Oral and Written English language and communication skills
● Experience with Platform-as-a-Service (PaaS)
● Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc.)
● Familiarity with the following:
● OAUTH Servers
● SQL (any dialect)
● Cloud computing and Platform-as-a-Service (PaaS)
● Modern API technologies
● BigQuery, Cloud Storage and CloudSQL
● Code versioning tool (GIT, SVN etc.)
service support for Cloud Platform products solutions and APIs, including App Engine, BigQuery
and Cloud Storage. This role will also work closely with engineers and product managers to improve the product and make our customers successful.
Responsibilities:
● Provide technical and developer support to customers using Cloud Platform products,
solutions and APIs
● Ability to reproduce customer issues in order to efficiently provide a holistic fix
● Identify and document product bugs and feature requests and work with internal support
teams as well as customers to implement effective solutions
● Work closely with internal support teams to improve cloud products at a senior level
● Provide assistance and guidance to users through public forums
Qualifications/Required Knowledge:
● Proficient in at least one of Java or Python
● Comfortable working on Linux-based systems
● Comfort and experience using SQL (any dialect) to extract and manipulate data
● Hands on experience with web protocols (HTTP, TLS, etc.)
● Experience with services API development as well as creating REST and JSON APIs
● Ability to read, understand and write code samples to reproduce customer issues
● Strong troubleshooting skills including the ability to read and understand logs and stack
traces
● Ability to research using internal knowledge bases and public-facing documentation
(Developers, StackOverflow, etc.)
● A strong sense of business ownership and customer focus
● Must have advanced Oral and Written English language and communication skills
● Experience with Platform-as-a-Service (PaaS)
● Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc.)
● Familiarity with the following:
● OAUTH Servers
● SQL (any dialect)
● Cloud computing and Platform-as-a-Service (PaaS)
● Modern API technologies
● BigQuery, Cloud Storage and CloudSQL
● Code versioning tool (GIT, SVN etc.)
Location: BGC Taguig
Schedule: Shfiting
Apply today – all you’ll need is a smart phone, we’ll provide the rest!
