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Cloud Developer Support

Keywords / Skills : cloud, developer support, java, python, sql, php, linux, go

2 - 8 years
Posted: 2019-03-14

Industry
IT/ Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Education
Bachelors
Degree
Posted On
14th Mar 2019
Job Description
Working in a blended call center environment, you will provide real time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with engineers and product managers to improve the product and make our customers successful.

Responsibilities: 
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs 
  • Ability to reproduce customer issues in order to efficiently provide a holistic fix 
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions 
  • Work closely with internal support teams to improve cloud products at a senior level 
  • Provide assistance and guidance to users through public forums
Qualifications 
  • Proficient in at least one of Java, Python, PHP or Go 
  • Comfortable working on Linux-based systems 
  • Comfort and experience using SQL (any dialect) to extract and manipulate data 
  • Hands on experience with web protocols (HTTP, TLS, etc.) 
  • Experience with services API development as well as creating REST and JSON APIs 
  • Ability to read, understand and write code samples to reproduce customer issues 
  • Strong troubleshooting skills including the ability to read and understand logs and stack traces 
  • Ability to research using internal knowledge bases and public-facing documentation (Developers, StackOverflow, etc.) 
  • A strong sense of business ownership and customer focus 
  • Must have advanced Oral and Written English language and communication skills 
  • Experience with Platform-as-a-Service (PaaS) 
  • Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc.) 
  • Familiarity with the following: 
  • OAUTH Servers 
  • SQL (any dialect) 
  • Cloud computing and Platform-as-a-Service (PaaS) 
  • Modern API technologies
Must be willing to work in BGC, Taguig City, day shift schedule
Must be willing to work on both development and support tasks 
Preferably someone who can start IMMEDIATELY


About Company

A pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated clients.

We provide a full range of cost-effective, high-quality call center outsourcing services and IT solutions for customer care, sales, technical support, market research, back-office support, IT development and business process outsourcing. Our clients include companies in the telecommunications, financial services, computer electronics, gaming, energy and utilities industries.

Our people are dynamic, think on their feet, and can quickly and effectively resolve customer inquiries. All of which underpins our commitment to clients: superior service quality and cost-effective delivery of call center and IT outsourcing solutions.

The TELUS International Philippines team work together to deliver future friendly services, and the TELUS values guide the way:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate


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