Job Summary

  • Company
    TELUS International Philippines Inc
  • Location
    Metro Manila
  • Salary

  • Job Type
    Full Time
    Full Time, Employee
  • Job Category:
    IT
  • Occupations:
    Software Engineer/ Programmer
  • Industries
    IT/ Computers - Software
Cloud Developer Support
Working in a blended call center environment, you will provide real time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with engineers and product managers to improve the product and make our customers successful.

Responsibilities: 
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs 
  • Ability to reproduce customer issues in order to efficiently provide a holistic fix 
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions 
  • Work closely with internal support teams to improve cloud products at a senior level 
  • Provide assistance and guidance to users through public forums
Qualifications 
  • Proficient in at least one of Java, Python, PHP or Go 
  • Comfortable working on Linux-based systems 
  • Comfort and experience using SQL (any dialect) to extract and manipulate data 
  • Hands on experience with web protocols (HTTP, TLS, etc.) 
  • Experience with services API development as well as creating REST and JSON APIs 
  • Ability to read, understand and write code samples to reproduce customer issues 
  • Strong troubleshooting skills including the ability to read and understand logs and stack traces 
  • Ability to research using internal knowledge bases and public-facing documentation (Developers, StackOverflow, etc.) 
  • A strong sense of business ownership and customer focus 
  • Must have advanced Oral and Written English language and communication skills 
  • Experience with Platform-as-a-Service (PaaS) 
  • Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc.) 
  • Familiarity with the following: 
  • OAUTH Servers 
  • SQL (any dialect) 
  • Cloud computing and Platform-as-a-Service (PaaS) 
  • Modern API technologies
Must be willing to work in BGC, Taguig City, day shift schedule
Must be willing to work on both development and support tasks 
Preferably someone who can start IMMEDIATELY



Apply today – all you’ll need is a smart phone, we’ll provide the rest!

 
About Company

TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. As a pioneer in the global BPO industry, we are proud of our success over the years. We started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. Ambergris was re-branded to TELUS International Philippines in 2007.

Today, TELUS International Philippines has five sites and over 14,000 proud team members delivering exceptional customer service to our clients around the world. We have grown tremendously over the years and now, we are an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our parent, TELUS, is Canada’s fastest-growing national telecommunications company with millions of its own customer connections.