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Cloud and Infrastructure Manager
Cloud and Infrastructure Manager
Robinsons Incorporated
Keywords / Skills :
Infrastructure Manager, Infrastructure Project Manager, SLA, SLAs, Service Level Agreement, Service Delivery, Network Project Manager, Infra Project Manager, Virtual Machines, NAS, SAN , Cloud Infrastructure
Metro Manila / NCR
8 - 13 years
Posted:
2019-07-11
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Industry
Retailing
Function
IT
Role
Project Management
Education
Bachelors
Degree
Posted On
11th Jul 2019
Job Description
Essential Functions:
Evaluates available technologies and architecture adequate for Retail industry/organization business needs..
Interface with management and vendors to design and implement new solutions to meet business objectives.
Ensure that Service Level Agreements (SLAs) are met.
Deliver business results using IT solutions that are cost effective and logical.
Review and evaluate third party service providers on a regular and periodic basis and ensure that their over-all performance is within its goal and objectives.
Performs and implement "Performance Improvement Program" by coaching employee who is below average, counselling employees with behavioural problem and mentoring high potential employees.
Design, develops and recommend appropriate training program for the Team that will further enhance and hone their technical competencies.
Helps screen qualified applicant in accordance with the company's policy and guidelines in selection and staffing.
Requirements:
1. Educational requirement:
A. Bachelor’s/College Degree in any of the following discipline:
Accountancy/Finance/Management Engineering
Computer Science/Information Technology, Science & Technology
2. Work experience and competencies / Skills requirements:
A. Must have at least five (8) years’ experience in the following:
Hands-on experience in various IT technologies relating to Retail including, but not limited to Network, Systems (Servers, Virtual Machines, NAS/SAN Storage, Cloud Infrastructure, etc..
Experience and extensive knowledge in technology solutions for Retail and other similar industr.
Deep knowledge or experience on interoperability and integration of various ERP systems, network and cloud deployment.
Experience in financial forecasting/budgeting and allocations of IT cost and allocation.
Strong interpersonal and communications skills and the ability to work effectively within a complex organization.
Ability to gather data, compile information and prepare reports and create professional presentation materials for projects and documentations.
High level of expertise in O365, and other productivity tools.
Ability to work weekends and various shifts as required/needed.
B. With Project Management skills
General knowledge in managing and implementing Enterprise wide IT systems roll-out/improvement/enhancement projects that involves various groups and system owners.
Key Skill(s)
Infrastructure Manager
Infrastructure Project Manager
SLA
SLAs
Service Level Agreement
Service Delivery
Network Project Manager
Infra Project Manager
Virtual Machines
NAS
SAN
Cloud Infrastructure
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About Company
Robinsons Retail Holdings, Inc. is one of the largest multi-format retailers in the Philippines. We operate a diverse brand portfolio with the following major formats: supermarket, department store, do-it-yourself, drugstore, convenience store, consumer electronics and appliances, toys, one-price concept store, international fashion and beauty specialty stores, and specialty coffee shops.
From the company’s beginnings with the first opening of Robinsons Department Store in 1980 at Robinsons Place Manila, we have gained presence and have established consumer trust in major cities and communities across the archipelago. In 2017, we reached a store network of over 1,700 stores alongside more than 2,000 franchised branches of The Generics Pharmacy, which we acquired in 2016.
To fulfill our part in nation-building, we strive to foster meaningful relationships with various business partners and create career opportunities for our diverse workforce. As we expand, we usher in the growth of modern retail in previously untapped markets. We engage both global and local suppliers to deliver safe and high quality merchandise to our customers, while implementing a holistic business development strategy geared towards corporate sustainability amidst a dynamic economic landscape.
We establish strong ties with leading mall developers in the country and serve as anchor tenants for Robinsons Malls which operates 47 malls in the country as of end 2017. With our 40% stake in Robinsons Bank, one of the fastest growing commercial banks in the Philippines today, we are exploring ways to enrich synergies between the bank and retail.
We constantly aim to incorporate new and innovative technologies into our operations. In December 2017, we acquired a minority stake in BeautyMNL. We have likewise strengthened our presence in the e-commerce space with our partners, Lazada, Zalora and honestbee. We also embraced cashless and mobile payment platforms through collaborations with Mynt and Smart as we introduced GCash and PayMaya in a number of our stores.
Data analytics has likewise become part of our business strategy, which we operationalize through our Loyalty and Financial Products Division. With over 1.2 million Robinsons Rewards Card members, we have found ways to better understand our shoppers and delighting them with products and services that are responsive to their needs and preferences.
Capitalizing on our positive growth trajectory, we at Robinsons Retail continuously strive to tackle new horizons in the Philippine retail industry.
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Additional Comments
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Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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