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Keywords / Skills : clinical experience; supervisor, manager

5 - 9 years
Posted: 2019-02-20

Medical Transcription
Health Care
Medical Coder
Other Health Care/Hospitals
Posted On
20th Feb 2019
Job Description
  • Manages, Coaches and develops a group of Supervisors, Team Leads, SME’s, clinical and non-clinical staff in all aspects of their job to meet and exceed program objectives and to promote an understanding of the company culture, policies, goals and procedures.
  • Provides clinical decision guidance to the above mentioned personnel relative to the established client, state/federal, and all other relevant program protocols.
  • Coaches and develops Supervisor, Team Lead, SME, Nurse, Non-clinical staff
  • Also provides clinical guidance, assistance and support to the UM Intake unit as needed
  • Exercise judgment call during down times in the absence of Operations Managers or Director
  • Regularly conducts performance evaluation of staff and coordinates the same to HRD
  • Approves overtime and leave requests of the staff
  • Coordinates with the Operations support group as regards quality, scheduling, and productivity reports
  • Administer the Quality Assessment process to ensure all quality standards/targets can be met
  • Daily management of all operational processes to ensure that quality, efficiency and productivity standards/targets and jurisdictional requirements are met
  • Review and analyze reports, records, and data to meet and exceed customer and company objectives.
  • Collaborate with all work groups to resolve issues that impact internal and external customers.
  • Responsible for the implementation and continued follow-up of all training.
  • Handle escalated customer interactions, including calls, UM cases and complaints.
  • Establish priorities, set goals in an appropriate manner to meet and exceed business goals and objectives.
  • Maintain appropriate level of proficiency in all aspects of call handling techniques and other medical services
  • Carries out managerial responsibilities in accordance with the organization’s policies and applicable laws
  • Rewarding and disciplining employees; addressing complaints and resolving problems.
Required Education, Skills, and Qualifications:
  • Active and unrestricted Philippine and US license
  • Preferably At least 5 years of clinical experience and able to handle Healthcare operations.
  • Must have effective written and oral communication skills and be able to maintain confidentiality
  • Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary
  • Must be detail oriented and possess good organizational skills
  • Must have excellent interpersonal skills and team oriented to work in a high stress environment
  • Possesses critical thinking skills
  • Able to handle multiple tasks and shifting priorities
  • Ability to work on projects and meet deadlines
  • Must be willing to work in shifting schedule
  • Must be willing to work in Alabang, Muntinlupa

About Company

ADEC Innovations is a global leader in Environmental, Social, and Governance (ESG) solutions, providing consulting, technology, outsourcing and professional services. ADEC Innovations fully integrates industry expertise with the power of technology, scalable data processes, and business management services to deliver custom-tailored solutions that address our partners’ unique business requirements. Our presence spans five continents— Africa, Asia, Australia, Europe, and North America—as we help our partners improve operational efficiencies and optimize their sustainable use of resources while ensuring long-term financial viability.

Our company has over 5,500 employees globally—and we are looking to employ more! As a global organization that covers multiple business areas, we employ business process associates, programmers, web and software developers, online trainers and educators, and other industry professionals.
We provide unlimited opportunities for skills development and career advancement as we immerse our employees in world-class employment experiences within a pleasant but dynamic work environment. With career compensation above the industry average, we hone our people to become our country’s next managers and industry experts.

At ADEC Innovations, every piece of work is expected to have the stamp of quality and excellence, which is why we train our employees to embody these values. We empower them to perform with passion and commitment, helping them to keep advancing to the next level as they consistently exceed every client expectation.

Put your talents to real use and take ownership of the kind of career that you deserve. Send us your CV and contact us now!

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