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AMDATEX Las Pinas Services Inc
Keywords / Skills :
clinical experience; supervisor, manager
5 - 9 years
All Jobs by this Recruiter
Other Health Care/ Hospitals
20th Feb 2019
ESSENTIAL DUTIES and RESPONSIBILITIES:
Manages, Coaches and develops a group of Supervisors, Team Leads, SME’s, clinical and non-clinical staff in all aspects of their job to meet and exceed program objectives and to promote an understanding of the company culture, policies, goals and procedures.
Provides clinical decision guidance to the above mentioned personnel relative to the established client, state/federal, and all other relevant program protocols.
Coaches and develops Supervisor, Team Lead, SME, Nurse, Non-clinical staff
Also provides clinical guidance, assistance and support to the UM Intake unit as needed
Exercise judgment call during down times in the absence of Operations Managers or Director
Regularly conducts performance evaluation of staff and coordinates the same to HRD
Approves overtime and leave requests of the staff
Coordinates with the Operations support group as regards quality, scheduling, and productivity reports
Administer the Quality Assessment process to ensure all quality standards/targets can be met
Daily management of all operational processes to ensure that quality, efficiency and productivity standards/targets and jurisdictional requirements are met
Review and analyze reports, records, and data to meet and exceed customer and company objectives.
Collaborate with all work groups to resolve issues that impact internal and external customers.
Responsible for the implementation and continued follow-up of all training.
Handle escalated customer interactions, including calls, UM cases and complaints.
Establish priorities, set goals in an appropriate manner to meet and exceed business goals and objectives.
Maintain appropriate level of proficiency in all aspects of call handling techniques and other medical services
Carries out managerial responsibilities in accordance with the organization’s policies and applicable laws
Rewarding and disciplining employees; addressing complaints and resolving problems.
Required Education, Skills, and Qualifications:
Active and unrestricted Philippine and US license
Preferably At least 5 years of clinical experience and able to handle Healthcare operations.
Must have effective written and oral communication skills and be able to maintain confidentiality
Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary
Must be detail oriented and possess good organizational skills
Must have excellent interpersonal skills and team oriented to work in a high stress environment
Possesses critical thinking skills
Able to handle multiple tasks and shifting priorities
Ability to work on projects and meet deadlines
Must be willing to work in shifting schedule
Must be willing to work in Alabang, Muntinlupa
clinical experience; supervisor
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ADEC Innovations is a global leader in Environmental, Social, and Governance (ESG) solutions, providing consulting, technology, outsourcing and professional services. ADEC Innovations fully integrates industry expertise with the power of technology, scalable data processes, and business management services to deliver custom-tailored solutions that address our partners’ unique business requirements. Our presence spans five continents— Africa, Asia, Australia, Europe, and North America—as we help our partners improve operational efficiencies and optimize their sustainable use of resources while ensuring long-term financial viability.
Our company has over 5,500 employees globally—and we are looking to employ more! As a global organization that covers multiple business areas, we employ business process associates, programmers, web and software developers, online trainers and educators, and other industry professionals.
We provide unlimited opportunities for skills development and career advancement as we immerse our employees in world-class employment experiences within a pleasant but dynamic work environment. With career compensation above the industry average, we hone our people to become our country’s next managers and industry experts.
At ADEC Innovations, every piece of work is expected to have the stamp of quality and excellence, which is why we train our employees to embody these values. We empower them to perform with passion and commitment, helping them to keep advancing to the next level as they consistently exceed every client expectation.
Put your talents to real use and take ownership of the kind of career that you deserve. Send us your CV and contact us now!
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0 - 2 yrs
Job Details :
2 - 6 years
Job Location :
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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