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Cisco/Avaya Telecommunication Analyst

Keywords / Skills : CISCO, AVAYA, Telecommunication Engineer

2 - 5 years
Posted: 2019-01-09

Industry
ITES/BPO
Function
IT
Role
Other Information Technology - Telecommunication Enginner
Education
Bachelors
Degree
Posted On
9th Jan 2019
Job Description

Responsibility 

  • Someone who can assist in  supporting and maintaining the Call Routing(ICM, Avaya, EVP).     
  • Code Cisco ICM and Avaya SMGR system based upon defined business requirements
  • Provide project support for new technology introductions.
  • Support infrastructure upgrades, patches, and load tests in terms of testing, monitoring and reporting.
  • Knowledge on translating the business requirements into detailed system requirements for Cisco ICM,  Avaya SMGR, PBX, IVR, and Telecom Carrier systems.
  • Coordinate activities with the other departments and outside vendors regarding call flow
  • Develop and execute test plans for call routing initiatives.

Required Qualifications

  • Must have knowledge and working experience in Cisco or Avaya
  • Must have knowledge in programming call vectors in Avaya or Cisco Scripting
  • Has 2-5 years experience in working as a Telecoms Engineer/Analyst 
  • Must be willing to work in our Quezon City site



About Company

Opportunity with Optum Global Solutions (Philippines) Inc. Are you ready to rev up your life? Optum Global Solutions (Philippines) Inc is ready for you. Our incredible global growth has been built by people with a singular focus on helping millions live healthier lives and an intense love of achievement. Our future is everywhere including our robust operations in the Philippines. We offer the global reach, resources, and can-do culture of a Fortune 5 company. It’s time to learn more and start doing your life’s best work.

Why join us?
Careers at Optum

If you’re going to change careers, why not look for an employer that’s out to change everything? If you have that kind of appetite for change, Optum is the right place for you. As part of the growing UnitedHealth Group family of businesses, we’re driving innovation and change all over the world. That’s creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We’re driven to help people live healthier lives and to help make the health care system work better for everyone. We want to make a difference and that makes this the one job opportunity that can change everything for you.

As part of UnitedHealth Group, a Fortune 5 company, Optum is a leading health services and innovation company dedicated to helping make the health system work better for everyone. With more than 115,000 people collaborating worldwide, Optum combines people, technology, data and action to improve the delivery, quality and efficiency of health care.

This work takes all of your commitment, skills, passion and energy. It’s hard to become #1 and even harder to stay in the lead. That’s why we rely on a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care.

Are you in? Learn more about your future at Optum: workatoptum.com

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum is a drug-free workplace. © 2017 Optum Global Solutions (Philippines) Inc. All rights reserved.
About Recruiter
Deb Magallon-Estero
Talent Acquisition - Sourcing Manager
Optum, a UnitedHealth Group Company
Experienced Talent Attraction Professional with a focus on Technology, Clinical, Shared ...
Skills I hire for customer service, hospital care
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