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Chat Support Representative

Keywords / Skills : Chat Support

1 - 6 years
Posted: 2019-03-15

Nationality
Philippines
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Other Customer Service
Posted On
15th Mar 2019
Job Description
Primary Duties and Responsibilities: 
• Connect with our clients to build relationships, provide excellent customer service and create raving fans for the                business.

• Create a genuine connection with our customers, identify customer concerns and needs proactively.

• Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.

• Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.

• Stay up to date on all relevant company and product updates and information

Knowledge and Skills Required:

• Proven capability of providing excellent customer service – demonstrate customer centric values

• Excellent understanding of the US or North American culture and customer – demonstrate the ability to empathize and connect with the customer

• Excellent written and verbal communication skills

• Demonstrate the desire to be part of a growing organization and recognizes opportunities to move up and contribute in a different role later on

• Willing to work during Manila night hours (shifting schedules) and weekends

• For those with contact center experience, a minimum of one (1) year stint with the last company is required and with proven track record of providing excellent customer experience

• Fresh graduates/Entry level applicants are encouraged to apply

• Applicants must be willing to work in Mandaluyong City

• Can start immediately

WHAT WE OFFER:

• Career advancement opportunities

• Fun environment

• Great rewards and recognition program

• Monthly performance incentives

• *30k Sign-in bonus (terms and conditions apply)


Key Skill(s)

About Company

At Digital Room, we believe that fast, affordable, high quality printing should fit your needs – not ours.
Instead of forcing everyone into a "one size fits all" experience like most printing companies, we purposefully designed a variety of online printing experiences to ensure you get what you need, when you need it, without getting lost in the shuffle.​
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