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CHAT / EMAIL - Financial Campaign - PASIG CITY

Keywords / Skills : CSR, CSA, Customer support, Customer service, Customercare, Email Support, Chat Support, Nonvoice, BPO, Backoffice

1 - 6 years
Posted: 2019-09-21

Job Description
We are a mobile bank for Gen-Z that combines an app with a debit card. Shared accounts for parents with teens, and personal checking for individuals. As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE



Your day could see you:

  • Working through customer emails – responding to queries
  • Answering customer live chats regarding the same queries and requirements as done in the emails
  • Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.
  • Understanding all the business and products’ aspects to provide proficient support.
  • Handling all requests with due skill and care.
  • Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.
  • Promoting and demonstrating Acquire’s values internally and externally.
A BIT ABOUT YOU

  • Excellent in customer service.
  • With excellent English communication, listening and organizational skills.
  • With at least a year of financial background
  • With a high-level of PC competence, typing skills and accuracy.
  • A CSAT champion/top performer.
  • With a knack for multi-tasking.
  • Able to solve problems and work under minimal supervision.
  • Adept in learning new workflows and task
WHAT SUCCESS LOOKS LIKE

  • High customer satisfaction and efficiency rating.
  • Excellent feedback from customers.
  • Achievement of KPIs.
WHAT WE VALUE



We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
  • Ambition: Voice and measure your goals.
  • Collaboration: Brilliant jerks can be brilliant elsewhere.
  • Impact: Do, get it done, create impact.
  • Judgement: Make wise judgement calls, putting the team and business at heart.
  • Leadership: Continuous improvement starts with independent action.
  • Leverage: Do more with less, master the art of leverage.
  • Passion: Be positive, bring passion and energy.
  • Transparency: A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.



For faster processing, text: CURRENT(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043



Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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