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Call Monitoring Specialist | Ortigas- Pasig

Keywords / Skills : Call Monitoring Specialist, Quality Analyst , Performance Management , client relationship , corporate service,

1 - 6 years
Posted: 2019-12-04

Customer Service/Call Centre/BPO
Other Customer Service
25000 - 35000 PHP
Posted On
4th Dec 2019
Job Description
• Demonstrates ability to analyze processes, enact change, and think operationally and strategically to achieve business goals

• Demonstrates knowledge of technology industry and general business management

• Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met

• Provide leadership and management to associates; provide training and development of supervisory team

BASIC POSITION QUALIFICATION (Minimum Requirement for the position):

• At least 1 year experience being a Quality Analyst


• Good presentation and reporting skills

• Strong leadership skills

• Performance Management (coaching and conducting appraisals)

• Strong verbal/written communication skills

• Excellent facilitation skills

• Strong interpersonal skills and experience demonstrating successful customer/client relationship management

About Company

Who We Are Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 67,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific.

The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.
What We Do Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer.

Sitel’s ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.
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