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Call Center Representative

Keywords / Skills : Call Center Representative, Customer Service, Healthcare, Outbound, Collections Process, Claims Management, Call Center Executive, Outbound Calling

0 - 2 years
Posted: 2019-04-03

Job Description
The Company

NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth. 

The Opportunity

For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all s. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.


In these roles you will be responsible for:
  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team


Requirements for this role include:
  • Ability to work regularly scheduled shifts from Monday-Friday, night shift
  • Open to undergraduates
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
  • 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions 


*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.




About Company

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100.
Visit www.nttdataservices.com to learn more.
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