Job Summary

  • Company
    TELUS International Philippines Inc
  • Location
    Metro Manila / NCR
  • Salary

  • Job Type
    Full Time
    Full Time, Employee
  • Job Category:
    IT
  • Occupations:
    Business Analyst
  • Industries
    ITES/BPO
Business Systems Analyst
  • Takes vague outline/concepts to produce tangible plans or systems.
  • Develop and produce tangible plans and systems based on analysis of vague outline/concepts.
  • Provide cost effective solutions that:
  • Allow for rapid product and service introduction, enhance the customer experience while maintaining and ensuring data integrity; or
  • enhance business performance through process improvements.
  • Develop new tools and processes, and plan & facilitate discussions/meetings/working sessions by demonstrating subject matter expertise when explaining outputs to senior leaders. Ensures open & ongoing communication to support change management.
  • Successfully liaise within team and interfaces with customers, impacted business units, external partners and/or vendors (where appropriate) on cross-functional implementation activities to meet deliverables and influence decision making to maximize operational efficiencies with minimal downstream implications.
  • Leads process improvement aspects of a project or component of a very complex project, and is accountable for creating and managing project or work stream tasks, deliverables and schedule.
  • Responsible for process and system changes for corporate and/or business unit initiatives, including:
  • requirements definition
  • business case development
  • risk assessment / mitigation
  • stakeholder update presentations
  • user interfaces / processes
  • documentation
  • testing
  • communication on basic and/or individual components of projects •
  • cost/benefit analysis/ease modeling
  • Maintain awareness of industry trends and technology available that would, if implemented result in operational or efficiency improvements to our processes.
Qualifications
  • Communication skills (including verbal, written, presentation & facilitation).
  • Analytical skills (attention to detail).
  • Process analysis and re-design knowledge.
  • Take current state and applying knowledge to achieve future state objectives.
  • Interpersonal, organizational, critical thinking, problem solving and negotiation skills.
  • Demonstrate strong knowledge of business analytics and process methodology
  • 3 - 5 years of equivalent
  • Must be open to work on a permanent night shift schedule
  • experience



Apply today – all you’ll need is a smart phone, we’ll provide the rest!

 
About Company

TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. As a pioneer in the global BPO industry, we are proud of our success over the years. We started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. Ambergris was re-branded to TELUS International Philippines in 2007.

Today, TELUS International Philippines has five sites and over 14,000 proud team members delivering exceptional customer service to our clients around the world. We have grown tremendously over the years and now, we are an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our parent, TELUS, is Canada’s fastest-growing national telecommunications company with millions of its own customer connections.