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Business Excellence Director - Healthcare Program

10 - 13 years
Posted: 2019-01-03

Industry
ITES/BPO
Function
IT
Role
Business Analyst
Posted On
3rd Jan 2019
Job Ref code
8604795
Job Description
Job Description :

Technical & Strategic
Able to conduct analytics POCs (Proof-of-concept) for various domains
Able to analyze structure around unstructured data (phone calls, chats, emails, survey, social media)
Deliver quantifiable, actionable insight to clients using text, speech and data analytics
Perform analytical activities to enhance customer experience, improve Net promoter score, and drive operational efficiencies
Identify opportunities for Project management, Business Process Reengineering & Business Analytics
Utilize quality tools to provide a comprehensive analysis of the quality metrics at an account level
Utilize advance analytics tools for data, text & speech to carry out improvement projects
Explore industry best practices in data analysis and apply in Operational use
Gather project requirement and perform GAP analysis
Designing project plans and functional design documents for Advanced analytics
Identify opportunities to enable other functions achieve strategic goals through business excellence
Build a culture of thought leadership and critical thinking across the BE & Operations
Manage Business Transformation and Process Re-engineering activities
Able to run Speech and text analytic engine driving analytics practice team
Train and mentor teams on thought leadership and strategic skills
Facilitate change management, performance evaluation & facilitating diverse learning
Conduct workshops for leadership to identify Innovation opportunities & high impact projects
Requirements:

8-10 years' experience in the area of process improvement, from BPO Healthcare industry

Six Sigma certication required

Trained or Certified Analytics practitioner in any NICE, VERINT, NEXIDIA, CLARABRIDGE, IBM platform
Presentation skills including administering employee training sessions and hosting customer quality auditors.
Proficiency in MS Office.
Client facing/client management role of leading, ideating, generating new opportunities to implementing new
solutions
Open to travel opportunities within and outside PH for consulting and new client opportunities

About Company

HGS Philippines currently has an employee strength of 6,500+ and operates from Quezon City, Muntinlupa City and Iloilo City. It offers services mainly to clients in the consumer electronics and technology sector. HGS Philippines was envisioned in mid-2004 after HGS acquired a pioneer in the Philippine contact center industry to make its first international foray. From an in-house domestic call center operator, the company was transformed into an international contact center provider after securing major contracts from Fortune 500 banking & financial services and consumer electronics products companies. Today, HGS Philippines is a financially stable business and continues to pursue aggressive growth strategies to provide clients with the best combination of cost and skilled manpower. Visit our recruitment sites from Mondays to Fridays, 10am - 8pm for faster processing: HGS Cyberpark 86 E. Rodriguez Jr. Ave. Brgy. Ugong Norte Libis, Quezon City HGS Eastwood Site 8th flr. 1880 Tower, Eastwood Libis, Quezon City HGS Alabang G/F of HSBC Bldg. Filinvest One Building Northgate Cyberzone Filinvest City Alabang, Muntinlupa City HGS Iloilo 2nd Floor Ayala Iloilo Technohub Building 1 Boardwalk Ave, Iloilo City Recruitment Hotline: (02) 434-5123 Facebook: HGSjobs Website: www.hgsph.com




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