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Business Delivery Leader (Operations) with Atleast 10 Yrs BPO Exp - ghssbc

Keywords / Skills : Business Delivery Leader, Customer Service, Call Center

10 - 15 years
Posted: 2018-11-07

Nationality
Philippines
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Operations Manager
Other Customer Service
Education
Bachelors
Degree
Posted On
7th Nov 2018
Job Description
Qualifications:


• at least 10 years experience in the BPO industry

• part of the management in the last past years with at least last 2 years in a leadership role

• have worked with large /multi-million projects

• detail oriented and can act proactively toward any training, operations, and technology related issues

• college graduate (preferably Management related courses)

Role Responsibilities


• Account/Client Management

• deliver the stringent targets for KPI parameters

• lead the transition of new work queues and growth of the business

• responsible for Production/ Management, Crisis Management

• ensure delivery of the process, as per the agreed client SLAs

• direct managers, team leaders, and their teams on process skills and other competencies

• lead process innovation and high retention rates of employees

• handle client visits to the site and act as the direct communication between the client and the company

• ensure timely response and action on customer inquiries and lead relationship calls

• Responsible for leading MBR’s / QBR’s with the client Process Efficiency Cost Efficiency Projects and Cross Functional / Cross Curricular Activities Compliance to COPC & security standards

About Company

Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understands the growing human resource needs of contact centers and various business industries. We guarantee to alleviate our clients' HR demands and helping them achieve their goals. We are thoroughly dedicated to working with our clients to exceed their expectations and provide the best quality of applicants and service. A proven track record, knowledgeable staff, state-of-the-art technology and a personal touch define the Headstart advantage.

Our Vision and Mission

At the core of the HEAD​START​ way is our vision to be the number one job provider in the Philippines and in Asia.

In order to achieve this, Global Headstart Specialist, Inc. will serve as the link for prospective employers and potential employees, and strive to educate and equip job seekers with the necessary skills and values to excel in their jobs.


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