About the company- Founded in 2001, Yondu has since established itself as a topnotch IT solutions provider in the Philippines- connecting the archipelago through creative digital innovation. Our experienced IT professionals confidently guide companies throug today's complex technological landscape. We don't just put our clients on the map. Using the power of technology, we halp them stay there, too.
Experience: 1. At least 3+ years working experience in related field 2. BA Certification is an advantage 3. SDLC Understanding is a must 4. Agile - Scrum Framework knowledge is required, can write and has experience on creating Product Backlog / User Stories 5. Can create Business Solutions / Application Solutions 6. Experienced in multiple industries
Technical/Functional Skills: 1. Technical Writing Skills 2. Business Process Documentation 3. Must have an understanding of SDLC and Agile Methodologies 4. Must possess basic project management skills
Soft Skills: 1. Must be analytical, detail and process-oriented 2. Must have strong communication and presentation skills in English and Filipino 3. Strong business/client engagement skills 4. Must be assertive, results-oriented and able to multi-task 5. Must possess basic negotiation skills 6. Strong interpersonal skills demonstrating ability to work independently and with cross-functional team 7. Must be adept to work in a fast-paced environment with tight SLAs
Please make sure the number provided in your resume is updated.
Yondu is a technology solutions company providing I.T. outsourcing and mobile services. It was established in 2001 and is wholly-owned by Globe Telecom. For the complete information on our company, please visit www.yondu.com.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases