Support life cycle of a project as a business functional consultant covering process mapping, blue printing, solutioning, documentation, testing and training to ensure that the solution meets the business and functional requirements
Interface with clients and gain understanding of requirements/processes through meetings and discussions.
Provide overall business process and product mapping.
Execute functional tests and evaluate results to ensure accuracy and quality of complex system changes.
Provide Key User Training and support customer to ensure sign off at each milestone as per project plan.
Should be able to share best business practices in chosen domain
Experience & Skills: [Preferred Qualifications]
Bachelor’s degree is preferred
Functional Knowledge / Domain Expertise in Logistics applications like SAP TM, SAP WMS, JDA, Oracle WMS, Oracle TM, CargoWise, etc and similar applications
Hands on Implementation Experience in client facing roles
Well versed with requirement analysis, documentation skills (Business Blueprint, Functional Specification, Configuration, Unit Test, User Training, UAT Documents etc.)
Strong analytical thinking and problem solving skill
Must have hands on experience in WMS (Warehouse Management System) & TMS- (Transport Management System)- ERP for 5 - 10 yrs. of relevant experience for functional Consultant
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases