Work under the guidance of the Product Owner and the Product Manager and collaborate with the Product, Design and Engineering Teams in delivering products that are recognized as among the best in the industry.
Work with the Product Specialist on the ideation, specification, testing, and training and launch processes.
Define the project specifications and ensure the project specs are sufficiently clear for the Engineering Team. The ability to provide counter-proposals for improved business solutions is a plus.
Support the QA team during User Acceptance Testing (UAT) and provide sign-off on specifications.
In conjunction with the Product Specialist, carry out product training for satellite teams as part of the product development process.
Carry product research to monitor competitors and innovate based on industry and non-industry trends.
EDUCATION AND SKILLS:
Minimum 2 years of online product development experience
BA or BS Degreerequired in Computer Engineering, Information Systems or Design (Graphic, Interaction, Visual Communications, Product, etc.).
Has fluent bilingual communication skills (Chinese and English).
Caspo Incorporated is a unique Internet Data Management Center located in the Philippines. We specialize in sports information intelligence and management. We empower our clients with expert advisory services based on advanced as well as predictive analytics.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases