Reviews high-level business user requirements (BUR).
Gathers, consolidates and analyzes detailed BURs from sponsor, stakeholders, and/or subject matter experts (SME).
Conducts BUR walkthrough session/s with sponsor, stakeholders, SMEs and project team.
Prepares detailed BUR documentation and ensures that all requirements are captured at the proper level of detail and within the prescribed standards/guidelines.
Ensures that all detailed BUR artifacts are delivered within project timelines.
Obtains sign-off/approval of detailed BURs from all required signatories.
Provides status updates to project manager for monitoring of BUR-related activities.
Ensures latest BUR documentation is stored in the shared project repository.Change Management
Gathers and analyzes detailed requirements for change requests relating to change in scope/requirements.
Updates BUR documentation impacted by change requests.Inconsistency in level of BUR detailing.
At least 1 year of business analysis experience, preferably in a technical environment.
Experience in the Telco industry is an advantage.
Adapts and utilizes business analysis best practices during the elicitation, analysis and management of business requirements.
Exhibits superior oral and written communication skills through facilitation of requirements workshops/walkthroughs, communication with stakeholders, and preparation of requirements documentation
Business Acumen Skills
Basic knowledge of telecommunications principles, standards and technologies as well as operational insights and experience in the conduct of technology assessment and review of emerging technology studies presented by the team.
Yondu is a technology solutions company providing I.T. outsourcing and mobile services. It was established in 2001 and is wholly-owned by Globe Telecom. For the complete information on our company, please visit www.yondu.com.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases