Job Summary

  • Company
    TELUS International Philippines Inc
  • Location
    Metro Manila / NCR
  • Salary

  • Job Type
    Full Time
    Full Time, Employee
  • Job Category:
    IT
  • Occupations:
    Business Analyst
  • Industries
    ITES/BPO
Business Analyst (BA)


Functional Responsibilities

Function: Call Center Operations

1. Accountable for analysis, implementation, documentation, testing and communication on simple to moderately complex projects. These may include:

a. requirements definition

b. input on assessment and planning activities

c. business case development

d. risk assessment / mitigation

e. stakeholder update presentations

f. user interfaces/ processes

g. continues alignment to program/account scope

h. communication on basic and/or individual components of program/s / account/s

2. Provides cost effective solutions that allow for rapid product and service introduction, are scalable and that enhance the customer experience while ensuring data integrity and/or maintaining system stability.

3. Accountable for timely resolution of support issues involving TELUS systems and processes.

4. Establishes regular communication with counterparts onshore to maintain consistency and streamlined processes, as well as enhance business performance through continuous process improvements.

5. Closely monitors and creates overall program scorecards and performance with the assistance of Operations Manager and Program Coordinator. Maintains constant collaboration with cross-functional teams to achieve program / account objectives.

6. Shares best practices within the assigned program/account and support team from onshor



Apply today – all you’ll need is a smart phone, we’ll provide the rest!

 
About Company

TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. As a pioneer in the global BPO industry, we are proud of our success over the years. We started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. Ambergris was re-branded to TELUS International Philippines in 2007.

Today, TELUS International Philippines has five sites and over 14,000 proud team members delivering exceptional customer service to our clients around the world. We have grown tremendously over the years and now, we are an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our parent, TELUS, is Canada’s fastest-growing national telecommunications company with millions of its own customer connections.