Job Summary

  • Company
    TELUS International Philippines Inc
  • Location
    Metro Manila / NCR
  • Salary

  • Job Type
    Full Time
    Full Time, Employee
  • Job Category:
    • IT • IT/Software Development - System Programming • IT/Software Development - System Programming/Middleware
  • Occupations:
    • System Analyst/Tech Architect • Business Analyst
  • Industries
    • ITES/BPO • IT/Computers - Hardware & Networking • IT/Computers - Software
BSA Genesys Developer
Business Systems Analyst - Genesys eServices

Become part of a transformational journey with innovative talent and leading
edge technologies that drives amazing experience for our Customers.

● 6 to 8 years of Genesys Pure Engage (On Premise) Developer with strong understanding of CTI (Computer Telephony Integration), customer contact center environment, Genesys as a middleware component
● CTI (Computer Telephony Integration), Genesys Pure Engage (On premise), Genesys Framework, CIM, IVR, E-services, Speech miner
● Strong experience in Genesys framework version 8.0, 8.1, 8.5
● Experience on Genesys Inbound and Outbound, Deployment and troubleshooting on IRD, T-Server, SIP server and Stat Server
● Experience with eServices i.e Email / SMS / Social, GMS and Chat
● Experience with Genesys Interaction Workspace/Desktop application development for customizations
● Experience in creating, developing, & deploying routing strategy using IRD
● Good understanding on Speech miner, GIA, Knowledge, Digital, Verint WFM
● Experience in coordinating with different teams and client for technical and functional solution design.
● Confidence in a client facing role, ability to manage multiple stakeholders (Onsite and Offshore)
● Excellent presentation skill (English), client communication and relationship
● Composer/Java Experience
● Good Interpersonal, Presentation, analytical and problem-solving skills
● Should be an individual contributor and team player
● Knowledge on Google Cloud will be asset

Apply today – all you’ll need is a smart phone, we’ll provide the rest!

About Company

TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. As a pioneer in the global BPO industry, we are proud of our success over the years. We started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. Ambergris was re-branded to TELUS International Philippines in 2007.

Today, TELUS International Philippines has five sites and over 14,000 proud team members delivering exceptional customer service to our clients around the world. We have grown tremendously over the years and now, we are an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our parent, TELUS, is Canada’s fastest-growing national telecommunications company with millions of its own customer connections.