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BPO SENIOR OPERATIONS MANAGER

Keywords / Skills : BPO SENIOR OPERATIONS MANAGER, financial proposals, budget adherence, Business Process Management, Customer Services

5 - 8 years
Posted: 2019-08-31

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Operations Manager
Posted On
31st Aug 2019
Job Ref code
9449555
Job Description

Job Description :


The role is a hybrid of both Project Management and Operations leadership and the successful candidate will be expected to analyze the problems, devise solutions, prepare plans and drive/execute the transformation of client operations.

The position will have the responsibility in managing and transforming how processes are currently being performed for several S&P clients. Working together with the Operations team, the candidate will be required to develop a deep understanding of the end to end client processes and products and be able to identify areas where improvements can be made. With the array of different Accenture tools at hand, knowledge of leading best practices and leveraging off the extensive Accenture network, the candidate will have the autonomy to drive, transform and grow client’s operations teams.Responsibilities:
  • Track service performance and direct action to identify root causes of issues and put in place remedial actions.
  • Continuously search for service improvement opportunities.
  • Responsible for sign off on all process and scope changes, new business.
  • Responsibility for process improvement management, including providing inputs for financial proposals and reviews; accountable for budget adherence.
  • Responsible for championing of process enhancements to deal team, and to senior management, functional and business leaders.
  • Lead projects in operational excellence
Skills and Qualifications:
  • Strong experience of engaging with senior stakeholders and managing international delivery teams 
  • Extensive knowledge of Business Process Management
  • Strong experience in service delivery, customer service, process excellence and automation
  • Strong knowledge of support processes such as WFM, quality, training and transition
  • Strong financial management skills
  • Strong People manager, ability hire, retain and develop talent




About Company

DIRECT HIRES. FULL-TIME POSITIONS.Top 10 BPOs, 100+ locations, 100+ positions, 20,000+ vacancies. Siegen Solutions partners with organizations across Metro Manila to optimize talent attraction and retention while simultaneously providing individuals with significant opportunities to realize their professional aspirations and achieve personal success.HIGH SALARY. WORLD-CLASS BENEFITS.We help ambitious, young people like you get in an industry that will catapult your career. The BPO industry is instrumental in getting the Philippines slowly but surely up as the 16th largest economy in the world by 2050. We'll help you get in that industry while it's still early. Start with a high salary and world-class benefits.YOUR SUCCESS IS OUR BUSINESS.We are in the people business. We exist to help you realize your career goals. We help prep you up to give you the confidence to ace your job interviews. We don't stop until we find the right job match for you.Siegen Solutionswill help you sort out which BPO company and account will most likely hire you given your qualifications. We at Siegen Solutions know the current openings. We know the qualifications needed. We know where you'll be needed. We know where you'll be wanted.ONE-DAY DIRECT-HIRE JOB APPLICATION PROCESSINGGet interviewed and profiled for multiple BPOs in just one location. Go through your exams and your final interview on the same day.SIEGEN SOLUTIONS complies with all Government and DOLE requirements.WE NOW HAVE 2 INTERVIEW CENTERS!QC INTERVIEW CENTER: Unit 206 Cabrera Bldg. I, #130 Timog Ave. (infront of GMA 7 near corner EDSA), Quezon CityPASAY INTERVIEW CENTER:3rd Floor SM SAVEMORE at Empire Centre Mall, EDSA corner Taft Avenue, Pasay CityTRUNK LINE: +63(2)287-1135MOBILE:+63 (995) 5831068EMAIL: jobs@siegensolutions.comWEBSITE: www.siegensolutions.comOPEN: Mon-Fri, 9:00AM-5:00PMWe offer jobs in the following sites:- Pasig City- Quezon City- Mandaluyong City- Makati City- Marikina City- Manila City- Muntinlupa City- Paranaque City- Pasay City- Taguig City
About Recruiter
Aya Montebon
Managing Partner
Siegen HR Solutions Inc
...
Skills I hire for BPO
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