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Bilingual or Multilingual Servicedesk

Keywords / Skills : Service Desk, Technical Helpdesk, Technical Support, Customer Support, IT Servicedesk

1 - 10 years
Posted: 2018-11-09

Job Description
RESPONSIBILITIES
  • As a Support Center Analyst at NNIT Service Support Center in the Philippines, you will handle incoming calls from NNIT customers globally. 
  • You will handle incidents and service requests ranging from end user logon problems to functional support to business units. 
  • The focus will be on getting the problem solved within the first contact. 
QUALIFICATIONS
  • Good understanding of Windows environment, Outlook/MS Office, Remedy, network connec-tions, Citrix, remote control, troubleshooting, software and hardware installation. 
  • Basic Active Directory (User Management) and File Sharing 
  • Atleast 1 year experience working as Service Desk/Technical Support. 
  • Excellent customer service skills and ability to deal with customers in a professional and efficient manner. 
  • Good time management and prioritization skills you also have the ability to multitask effectively. 
  • High energy level and having a drive for support are expected. 
  • A major part of your responsibility will be to communicate support related solutions to different audiences from technical subject matter experts to executives. 

Language Requirement: ANY OF THE FOLLOWING
  • Speaking and Writing skills in English and Bahasa 
  • Speaking and Writing skills in English and Arabic 
  • Speaking and Writing skills in English and Vietnamese 
  • Speaking and Writing skills in English and Bengali 
  • Speaking and Writing skills in English and Urdu 




About Company

NNIT is a fast-growing IT company with ambitious goals and a strong specialization in IT for life sciences.

You’ll work in agile teams with other passionate people in a culture with room for independent thinking and individual responsibility.

We supply IT services to large enterprises that demand high levels of quality and security, and we take on the responsibility for our clients' IT as if it were our own. We live our values every day, so you should be able to see yourself in them.

We are: Conscience driven. Value adding. Open and honest.

Mission
We are passionate people building winning teams with our customers.

Vision
Our guiding light
Our vision is our guiding light - the goal that is always in our sights. We have chosen to use our vision to establish some very specific goals.
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