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Backoffice / Data Entry / CSR | Dayshift + weekends off | 26K Package | BGC site

Keywords / Skills : CSR, Customer support, Customer service, Customercare, Back Office, Nonvoice, Data Entry, Backend, Non voice, BPO, Call Center, Voice Process, Inbound Calls, Voice Support

1 - 6 years
Posted: 2019-07-26

Job Description
Backoffice / Data Entry / CSR

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Commercial Inventory Coordinator - Scheduling, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As Commercial Inventory Coordinator - Scheduling you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

A SNAPSHOT OF YOUR ROLE



The Commercial Inventory (CI) Coordinator - Scheduling, is responsible for providing various services related to the access, use, integrity and telecast of the Network’s Metro channel commercial inventory, as well as providing support as required to the Scheduling team.

Areas of Direct Responsibility



• The preparation of commercial schedules for Seven Network Metro channels as allocated ensuring:

Ensuring statutory & regulatory compliance including of the Broadcasting Services Act (BSA) and the Australian Communications & Media Authority (the ACMA), the regulatory requirements of the Television Industry Code of Practice, the Trade Practices Act and all other relevant industry legislation and Codes of Practice in all activities

Accurate delivery of booked campaigns, sponsorships and client terms & conditions

Free of potential credits or makegood claims

Correct application of Sales and Inventory Management policies to each schedule and transaction

Maximised revenue potential of each schedule through placement and communication of availabilities

• Servicing and facilitating Network Sales Teams access to the inventory ensuring:

High level of service and professionalism delivered on each transaction

Correct application of Sales and Inventory Management policies to each transaction

All required statutory & regulatory compliance

• Advanced and post-TX inventory management to create maximum revenue opportunity, and ensure schedule integrity is maintained while reconciling inventory unable to be broadcast.

• Providing positive contributions to discussion and debate and proactively searching out innovative ways to improve present procedures.

• Using time effectively, economically and proactively to advance broader team delivery outcomes.

Task specific Skills/Duties/Responsibilities



General Scheduling



• Ensure all specific tasks are completed to deliver accurate, broadcast quality draft, final and debriefed commercial schedules compliant with statutory and regulatory requirements, optimised inventory usage, commercial placement, sponsorship and scheduling issues identified, resolved or notified to be free of potential make good or credit claims as directed prior to specified deadline

• Source, consistently and constantly reference the current program formats applicable for the relevant market/s/channel/s as a daily tool for ongoing sales access, availability management, inventory housekeeping, commercial placement and keying applications

• Accurately apply sponsor placement plans, advising integrity/delivery issues to Sponsorship team

• Provide accurate communications to Presentation teams to ensure Sales schedules sync with Content schedule

• Keep up to date on programming, ratings and demand information impacting Seven’s inventory and demonstrate engagement in broader industry issues

• Demonstrate engagement in that each market’s specific local requirements and issues

• Keep up to date on programming and rating information impacting Seven’s commercial inventory

• Direct all viewer commercial complaints to the CI Manager or take contact details

• Have a thorough understanding of broadcast and material management facilities and systems

• Work without direct supervision and manage time effectively to achieve broader team goals

• Punctual, prepared attendance at Commercial Inventory and Sales meetings as required

Calls Specific



• Facilitating Sales’ access to the Network’s main and multichannel commercial inventories in a call-centre environment

• Answering the Network Placement Line in a professional manner, delivering satisfactory and efficient outcomes for all internal requests and queries

• Monitor your own and the team’s call efficiency and performance stats ensuring an excellent service rate

• Control and maintain inventory to assist sales personnel in creating availabilities

• As directed, housekeep and advance prep allocated markets to maximise inventory availability and revenue potential and facilitate effective advance schedule production

• Notify Team Leader when call traffic is slow and actively seek opportunities to work in advance, assist in other clerical tasks and cross-train

Inventory Management



• Maintain and optimize commercial availability and inventory integrity as directed to ensure maximum availability & revenue potential and most effective inventory usage

• Processing of advanced program changes and promptly reconciling any affected commercial inventory

• Actively work ahead to facilitate effective advance schedule production, minimise potential disruption during absences for leave or training opportunities, maximise opportunities for cross training and ensure maximised checking opportunities and proactive error detection of external or internal stakeholder errors

People Management

• Provide support to CI Team Leader to achieve the Team’s goals

• Provide timely and accurate information to appropriate parties when requested and required

• Communicate with and assist CI and Sales Management and personnel and other Seven employees when required or directed

• Build strong internal and external relationships to enhance the team’s overall effectiveness and performance

• Initiate and encourage innovative thinking; foster attitudes of vigilance, alertness and care for attention to detail among staff

Administrative Duties



• Efficiently file all documents relating to the current inventory management policies for easy referral

• Ensure all scheduled and unscheduled absences are promptly recorded on the Seven internal HR system.

Other Duties

• Fulfil other duties consistent with the role as required or requested by CI Team Leader, CI Manager, CI Operations Group Head, Director of Revenue Strategy and/or the Network Director of Sales

• The CI Coordinator is expected to operate at all times within the framework of the Seven Network (operations) Ltd.’s. guidelines, policies and procedures

A BIT ABOUT YOU



• Clear and concise verbal and written communication skills with a demonstrated passion for detail and accuracy

• Computer skills to intermediate level – Microsoft Office suite familiarity specifically Outlook, Excel and Word

• Media experience, media-oriented tertiary qualifications or advertising industry experience in a similar role would be beneficial

• Experience in an inbound call-centre environment and/or service/sales-oriented industry is beneficial

• Accuracy – a high degree of accuracy and attention to detail

• Computer skills – able to learn new software/information systems readily using existing base skill set

• Ability to work with minimum supervision to standards and deadlines

• Time management, planning and organising – able to work in a prompt and efficient manner to accomplish objectives

• Customer focus – able to demonstrate empathy and professionalism with clients and stakeholder needs in all interactions

• Communication skills – ability to listen and communicate effectively verbally and in writing to enhance internal and external working relationships

• Relationship building – capable of demonstrating courteous and respectful behaviour in a co-operative fashion to reach team goals

• Team work – able to work effectively within a team to accomplish organisation goals

• Concentration – the ability to focus in a busy environment

• Mental acuity – the ability to task-switch and deal with interruptions while maintaining overall focus and accuracy on a background task

• Lateral thinking skills – ability to think creatively when solving business problems

• Self motivated with the ability to set own priorities

• Ability to understand and work within the Seven Network’s framework of resources

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.



For faster processing, text: MCBGC(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.


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