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Back Office Administrator (CSR) || Makati-Office || Can start ASAP

Keywords / Skills : Customer Support, Customer Care, Customer Service, Email Support, Back Office Support, Chat Support

5 - 10 years
Posted: 2019-06-21

Nationality
Philippines
Industry
Customer Service
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Education
Bachelors
Degree
Diploma
Masters
Post Graduate
Salary
25000 - 45000 PHP
Posted On
21st Jun 2019
Job Description
Customer Support / Back-Office Administrator
Level: Expert Level Customer Support / Back-Office Administrator
Work Schedule: Asia/Manila 05:00 AM - 02:00 PM
We are in need of Customer Support / Back Office Administrator willing to work in our Makati Office!

Shift Schedule:

Standard full-time hours (5 days per week) rotating roster.

Monday to Friday between 5AM – 7PM

Saturday and Sunday between 6AM – 4PM


THE CLIENT:

The company is Australia’s #1 fixed fee real estate agency. Their head office is based in Sydney, but they have agents based in Sydney, Melbourne, Brisbane and Canberra -- and they’re rapidly expanding nationally. With a focus on technology, innovation and efficiency, our client is disrupting the Real Estate industry in Australia by offering a better service than others for a lower fee.

THE ROLE:

We are looking for experienced and technologically savvy customer service professionals to join our growing local team in our Makati-office.

If you are passionate about what you do then you are who we have been looking for! Apply now and share your passion for success! 

Scroll down and APPLY NOW to be considered for this great opportunity. You may contact us through the following if interested: 

- Cylyn - 09176224680 
- Landline - (02) 672-7824 Local 1005
- Send your resume to rosalyn@remotestaff.com.ph with the following details:

> Subject: Attention to Cylyn (Back Office/CSR)
> Complete Name:

> Birthday:

> Email Ad:

> Mobile Number:

> Last Job Title


Skill(s) / Requirements:

Must have: 
  • At least 5 years experience in a call centre or comparable administration role - excellent phone manner fielding calls from Customers, internal stakeholders and 3rd party suppliers
  • Experience using Zendesk or similar CRM to answer email queries
  • Fluent in spoken English, and able to converse with an energetic tone and a neutral accent
  • Office Suite skills
  • Live Chat experience
  • Data Entry experience
  • Willing to work in Makati
  • Willing to work based on assigned shifts
  • Willing to work Monday to Friday and on weekends
Good to have:
  • Experience working in a highly process-driven environment on complex tasks. Examples of past career experience where your skills might align closely to our requirements are: Paralegal, insurance, senior tech support, team leader, work with Copywriters (english), admin support for advertising/marketing, any work for an Australian company
  • Responsibilities:
  • Campaign management - working closely with multiple Real Estate agents in Australia expecting 5 star service
  • Creating and regularly updating online advertisements on various platforms, and carefully ordering printed marketing material, with a no-error approach
  • Answer Phone Calls, emails and Livechat from customers, suppliers, colleagues in Australia, and from the public - the expectation is that you bring skills from past experience and deliver exceptional customer service from the get go
  • Work with several different suppliers (eg. photography, marketing material, conveyancers/lawyers) to meet the needs of a property campaign
  • Welcoming new vendors to the platform. Either phone or email.
  • Assisting new vendors on how to use the portal (phone or email)
  • Working closely with your team lead and manager for any needs that arise during a campaign - no campaign is the same, so your ability to problem solve and communicate effectively is vital to success in this role



About Company

Remote Staff, Inc. has been providing fulfilling home-based careers to Filipinos since 2007. We connect Philippine-based candidates to clients in Australia, the US and UK who are looking for professionals as extensions of their international businesses.

We specialize in providing full-time and part-time work for web developers, web designers, graphic designers, virtual assistants, marketing assistants, SEO/SEM, writers, accountants and practically any job that can be performed on a computer and does not require actual physical presence.

We enjoy the trust of thousands of Filipinos over the years because we guarantee fair and timely wages, we provide a safe virtual working environment, we understand Filipino culture and we attract quality clients who believe in our business model because we are able to maintain accountability and transparency for every working relationship we establish.
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