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Azure Specialist

Keywords / Skills : Azure, Powershell, AWS, ITIL, Azure Specialist, Incident Management, Request management, SLAs, Powershell

3 - 10 years
Posted: 2019-02-04

Nationality
Philippines
Industry
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Other Information Technology
Education
Bachelors
Degree
Posted On
4th Feb 2019
Job Description
Responsibilities: 
Perform Incident and Request Management tasks

Ensure a proper ticket resolution based on cloud resolution SLAs.

Coordinating the review and validation of Cloud provisioning requests with Architecture, Security and Network contacts as needed.

Monitor the Service Requests and Incidents queues

Assign Requests or Incidents to available technician.

Ensure a proper ticket response based on the cloud response SLAs.

Perform Periodical Communication with customer (status, follows, general information)

Provisioning of Cloud resources like Virtual Machines, Databases, PaaS etc. including but not limited to tasks like:

Preparation of Application-specific provisioning templates.

Creation of resources using App-specific + standard templates.

Validation/testing of created resources before handing over to customers.

Updating and testing Operating System images and/or new PaaS by following standard procedure.

Creating and modifying end-user accesses to the different Cloud environments.

Monitor of Cloud Platform resources

Raise Incidents or Resolve Incidents as a result of monitoring.

Updates Knowledge Database documents after new incidents are resolved

Creation of Scripts to automate repetitive tasks needed to complete a Request or Incident.

Document and Handover Incidents that require continuous support.

Skillset:

Basic to intermediate programming/coding skills. (Powershell, Python, Bash, etc)

Basic to intermediate System Administration skills.

Basic to intermediate English language, both written and spoken.

Basic knowledge of computer networks is helpful, but not required.

Basic knowledges about ITIL processes.

Basic knowledge to use Service now tool is helpful, but not required.

Certifications on Amazon AWS or Microsoft Azure are helpful, but not required.

Ability to work with people remotely using technology tools (email, instant messaging, etc).

Effective communication (both written and spoken) to provide guidelines, status and Issue resolutions.

Proactivity to improve processes and eliminate barriers.

Customer service oriented.


About Company

We are a fast-growing IT services provider specializing in delivering scalable Business Intelligence and Data Warehousing solutions faster, better, and smarter. Lingaro was incorporated in 2005, and our main headquarter is located in Warsaw, Poland. We rapidly transform large volume of data into useful fact-based information which enable our customers, which include companies from the Fortune Global 500 list as well as Polish market leaders, to succeed in the marketplace.

We also deliver projects funded by European Regional Development Fund.

We continue to challenge the norms and push technology to the limits.

We delight our customers, delivering the newest tools (including Big Data solutions on Hadoop), thanks to our talented IT specialists from Poland, the Philippines, India, Ukraine and Spain. Our work atmosphere inspires our employees to recommend us to their network as a place to work for. It is great people that constitute Lingaro.

We harness the power of different state-of-the-art technologies.

Our strong technical expertise spans two diverse continents as our specialists eagerly share the passion and knowledge of newest tools and solutions in our offices in Warsaw, Wrocław and the Philippines.

In the Philippines, we are located at 27th Floor Tower 2, The Enterprise Center, Paseo de Roxas cor. Ayala Avenue, Makati City, Metro Manila.


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