Cloud Employee connects the abundance of exceptional talent in Philippines to some of the world’s leading and most innovative tech firms. Our 3 offices are each a vibrant community of highly skilled IT professionals located in Ayala Avenue, Salcedo Village and Cebu IT Park.
What's it like to work for us: We actively promote long lasting, professional relationships between our employees and clients - our mission is to bridge the gap between developers in the Philippines and the offshore companies they are working for.
We offer: Excellent Benefits, including free food, drinks, haircuts, massages, team outings, rewards and competitions! Competitive salaries Dynamic yet relaxed office environment Open minded management Great team atmosphere We encourage personal career growth Optional training courses supplied by the company Opportunity to work with some of the worlds most innovative startups and tech firms
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases