-Bachelors/Master’s Degree in Computer Science/Information Technology, or equivalent experience preferred- Java as programming language
-Relational Database Management Systems – Oracle/MySQL/MS-SQL/PostgreSQL- Knowledge of UML design tool
-Must have high aptitude in programming and technical skills.- Must have non-technical / non-functional skills needed for completion of duties and responsibilities.
-Must have problem-solving and analytical skills.
Roles and Responsibilities
-Designs, develops, and maintains application solutions and software for customers based on specifications and
-requirements- Integrates, tests, and debugs application solutions and software when deployed in development, test and
-production environments- Ensures complete delivery of all customer requirements and documentation
-Tests and experiments with new tools and technologies that will help in designing and developing software for current and future requirements
-Performs other duties as assigned by management from time to time
NOVARE TECHNOLOGIES’ uniquely deep domain expertise in mobile network operations has earned for us the satisfaction, respect and admiration of our core customers around the world – mobile carriers and their solution vendors.
We advise and provide backend integration between carriers’ networks and the technologies of their solution vendors. On the front end, we port and customize applications for Blackberry, Symbian, Windows Mobile, Android and other Linux platforms, enabling mobile carriers to deliver differentiated services to their enterprise customers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases