Assistant Manager- Digital Customer Care Operations (Cavite)

About Us

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software.

In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency.

We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at every moment.

For additional information, log on to https://www.schneider-electric.com.ph/en/

About Job

Wanted:  Passionate Innovators!! Leaders with zeal to succeed!!

Looking for a change in your current job? Do you wish to join a company that is outperforming the Industry with a strong growth momentum? If your answer is yes, you might be the one Schneider Electric is looking for…

Job Title:                              Assistant Manager- Digital Customer Care Operations (Cavite) 

Location:                              Philippines 


Job Description :

  • Responsible to manage end to end Digital Customer Care Operations for Singapore covering Customer Service support (Inbound/Outbound, Chat), Order management, Warranty Administration Support and Leads/Revenue Generation activities.
  • The role requires the position holder to prepare and present monthly business performance reports to all stakeholders and is expected to be able to provide day to day mentoring and coaching support to agents as needed and is responsible and accountable to develop and implement operational tasks, policies and/or work instructions to support the group's strategic goals and objectives.
  • The role requires the position holder to successfully deliver transformational and business results that are consistent with the group ambitions - ethically and within the prescribed period.
  • Consistent role modelling, championing and promoting of Schneider Electric Leadership Behaviours and values is a basic requirement for this role.

Requirements:
  • Bachelor's degree holder
  • Proficient, conversant and well versed in using Sales Force/BFO, CTI, SAP and MS Office Applications;
  • Consistently above average performance as Individual Contributor in the last 2 years;
  • Consistent demonstration of high level of engagement and maturity in dealing with transformation initiatives and interpersonal conflict;
  • Committed to drive high performance culture and well-adapted to work in a fast paced, highly professional environment;
  • Very good Digital Acumen, Data Analytics, Business Insights, People Management, Work Organization, Time Management and Business Reporting Skills;

Job Summary
Company
Schneider Electric Logistics Asia Ltd 
Location
Philippines 
Job Category
IT 
Years of Experience
5 - 8 years 
Function
IT 
Education
 
Posted
9th Nov 2018 
Jobs from Schneider Electric
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