The AS400 Senior Programmer Analyst will work on a team with responsibilities for enterprise-wide applications on the IBM AS/400 (System i). Support of existing systems as well as new development. The incumbent will be responsible for developing and maintaining various applications in a fast paced user environment.
Create modules across all applications from specifications within environment standards
Maintain modules from user requests across all applications
Development of test criteria to meet functional specifications
Maintain the level of quality programming, assuring readability and consistency in meeting the Business requirements
Develops and insure solutions meet the standard implementation methodology
Maintains an awareness of innovative and creative information technology solutions to insure accurate identification or evaluation of the Business requirements
Bachelors degree in Computer Science or equivalent
Expertise in systems productivity, data management, operating systems, new technology and product development life cycles
broad knowledge of development and implementation requirements
A minimum of 5 - 7+ years experience in AS400 application development, maintenance and implementation experience.
Candidates must be willing to work on a night shift schedule
Canon Business Process Services is a leading provider of business process services, document management and managed workforce services, dedicated to helping our clients build stronger and more agile businesses. We combine singular experience and domain knowledge to design, manage and continuously improve business process operations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases