Job Summary

  • Company
    Diversify Intelligent Staffing Solutions Inc
  • Location
    Metro Manila / NCR
  • Job Type
    Full Time, Employee
  • Job Category:
    IT/Software Development - Application Programming/Maintenance
  • Occupations:
    System Analyst
  • Industries
    ITES/BPO
Application Support (Tier 3 - SME)
RESPONSIBILITIES
  • Respond to issues coming from first line support and endorse it to the Technical support / 3rd line support
  • Identify the cause of reported issue
  • Explaining the usability and functionality of the API
  • Take ownership of resolving the issue
  • Resolve the issues that can be solved quickly (by one-time scripts, configuration change, reference to documentation etc.)
  • Follow up on resolution of 3rd line items
  • Report the resolution to requester
  • Develop and improve existing technical documentation to proactively address client contacts
  • Provide technical support for large scale live events
  • Provide Customer Success team training sessions on technical content to improve knowledge sharing within the organization and drive innovation
  • Deliver excellent service to user contacts and ensure compliance to escalation processes
  • Support technical projects
  • Successfully deliver Client implementations
  • Find and thoroughly describe the application of APIs and modules into Client application landscape
  • Coordinate the big events
  • Plan, assess and coordinate all activities related to client launches,
  • Know the APIs and platform to be an expert to the Sales Team and provide pre-sales assistance and tech scope
  • Propose changes to the platform in cooperation with the Product team
QUALIFICATIONS
  • Candidate must have a Bachelor's degree in Information Technology or any related field
  • High understanding and utilization of web browser developer tools
  • High level of experience with Zendesk ticketing tool - email and chat
  • The candidate for this role must have excellent written and verbal communication skills
  • Must have a clear understanding of APIs and SDKs and how they should be applied
  • Must be familiar with SQL and Database management
  • Must have the ability to do basic code review for clients that are implementing the Client's API
  • Familiarity with common online marketing/acquisition techniques, so to help on affiliate
  • Setup or pixel tracking
  • Must have a record of proactivity & ownership taking
  • Must be a team player and has proven to work successfully with others to solve problems efficiently and effectively
  • Must have a positive personality and a can-do attitude
  • Must have the ability to work under pressure
  • Must be open to work in Bonifacio Global City in a Morning/shifting schedule
 
About Company

Diversify Offshore Staffing Solutions is an Australian owned company, working with medium, large and listed businesses in Australia, the US, Canada, and New Zealand to provide access to digitally-empowered global workforces in the Philippines.

We were born from a desire to empower organisations through cost effective, sustainable workforce solutions. We know that businesses who capitalise on a strategic offshoring solution are better equipped to scale up their operations, expand their capabilities, engage talent they may not have had access to before, and allow local employees to focus on growth related activities.

Our Vision

To inspire organisations to think globally, act globally and embrace the digital revolution by engaging flexible global workforces to grow and empower their business.

Diversify leverages the global marketplace to deliver strategic business solutions that drive growth and efficiency. We aspire to lead organisations to consider their workforce development differently by thinking outside the box of traditional approaches to growth and operational efficiency.