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Application Support-SALESFORCE- Laguna - ASAP

Keywords / Skills : Salesforce CRM, Salesforce, Application Support, CRM Technical, Customer Relationship Management, Salesforce Admin

3 - 8 years
Posted: 2019-03-14

Job Description
Overall Purpose
The CRM Operations Support Analyst will be mainly responsible in making sure that the application is available to all Salesforce users in the organization during the required hours of operation. Success is determined by the number of resolved or closed cases that the Analyst is able to bring about a solution within a defined SLA (Service Level Agreement).

Job Responsibilities
  • Monitor CRM case queue which includes assignment of cases to individual team members and making sure that cases are distributed equally among the team. 
  • Participate in product and knowledge trainings, and realignment meetings to enhance and further develop technical skills needed to maintain an understanding and expertise in the functionalities of Salesforce and how it is used within the organization. 
  • Work with clients and CRM team in the User Acceptance Testing for validation of solutions and workarounds to resolve client issues or request. 
  • Performs additional tasks as assigned by CRM Operations Support Manager or as business requires. 
Major Requirements:

  • At least 3 solid years of experience in Salesforce Administration
  • Good understanding of multiple business process within the organization - CRM, Sales, Project Management, Procurement, Administrative, Reporting, and Accounting 
  • Customer focused attitude with ability to ask pertinent questions to understand the root cause of the issues and identify the business impact to drive priority and response plan. 
  • Excellent communication skills and ability to interact professionally with a diverse group of executives, managers, and subject matter experts. 
  • Experience working with multi-cultural extended team, with ability to influence team members to drive result 
  • Proficient in MS applications: Outlook, Word, Excel, etc. 
  • Strong prioritization and multitasking skills 
  • Strong analytical and problem-solving skills 
  • Must be amenable to work on a night shift and in Binan, Laguna - Laguna Technopark 
  • Must be amenable to start ASAP
Interested applicants may send a copy of their resume at

About Company

Emerio, an NTT Communications company, is a leading IT / BPO solutions and services organization with deep roots in South East Asia.

We provide a suite of solutions and IT / BPO services for Banking, Insurance, Telecommunications, Utilities, Education, Government, Hospitality and Social Services verticals. We have been consistently delivering high quality services with our in-country and right-shored teams of domain and technology experts for more than 19 years.

Combining NTT Communications’ world-class capabilities in networks, data centers, hosting, cloud, and managed security services with Emerio's process and technology expertise in IT applications, IT Infrastructure, BPO and Consulting Services, we offer comprehensive, tailor-made, scalable and secure solutions to our clients.

Our long-term approach to client relationships embodies reliability, efficiency and adaptability.

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