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Application Support

Keywords / Skills : AX12, Salesforce, Dynamics AX, D365, Microsoft Dynamics Erp, ERP, Salesforce CRM, azure, It Application support, Application Support, Application support engineer, Support analyst, ERP SYSTEM aX 3.0

2 - 5 years
Posted: 2019-09-04

Job Description
You would be working with our Business Partner that started its company in Denmark in 1952, and is today a premium retail lifestyle brand, with close to 300 stores in 66 countries. They design, produce and sell contemporary furniture, accessories and lighting for living, dining, sleeping, home-office and outdoor spaces. They also help customers create a personal home with their comprehensive in-home or store interior design service. The client has a strong growth plan and you will have an opportunity to work for one of the world’s largest retailer, learn how to trade globally, opportunity to travel and learn about modern technology. 
The offshore team will be a main driver in implementing new IT strategy and support the business world wide with customer facing applications, cloud operations and development. 

Job specifications, standards, and requirements:

The 1st level supporter must have a degree on computer science, information technology, engineering or equivalent courses. S/he are a problem solver with a good understanding of how things work. You have good communication skills and easily interact with users. In cooperation with the IT Servicedesk, S/he are responsible for user support and solving Servicedesk requests. 
Technical Skills

• Ability to understand the technical setup behind IT solutions

• Knowledge in installing and patching software.

• Knowledge in IT Support/ 1st level.

• Good knowledge in infrastructure design and architecture.

• MS Office 365 and Azure

• Windows 10, IOS, Windows 2016, Windows server 2012R2.

• Client management

• Asset and inventory management.

• Supporting IT Operation with maintenance tasks.

List of duties and tasks performed critical to success:

• Service Desk operation

• Classify and priority the request from users.

• Perform and create standard operation procedures

• Security Management/Maintenance

• Monitor and proactive support on integration platform

• Create users in the AD and Compliance Suite.

• Support users with drawing application – "RoomPlanner".

• Request regarding "change on a user" – name, mail, access rights, new address.

• Resigned users – copy of mail, disable the users in the AD.

• Change password on users.

• Support users with  ERP applications (AX 3.0, AX12, Dynamic365).

• Administrate retail configuration

• Follow up and report on activity status.

• Documentation / guidelines / knowledge base in ITSM.

About Company

GPM provides end-to-end business solutions through process improvement and optimization matched with the proper application of technology.

GPM’s service offering covers complex customer relation management services, database entry and management, human capital administration, and critical front-to-back business support.
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