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Application Support

Keywords / Skills : AX12, Salesforce, Dynamics AX, D365, Microsoft Dynamics Erp, ERP

2 - 5 years
Posted: 2019-08-22

Job Description
Job specifications, standards, and requirements:

The 1st level supporter must have a degree on computer science, information technology, engineering or equivalent courses. S/he are a problem solver with a good understanding of how things work. You have good communication skills and easily interact with users. In cooperation with the IT Servicedesk, S/he are responsible for user support and solving Servicedesk requests.

Technical Skills

• Ability to understand the technical setup behind IT solutions

• Knowledge in installing and patching software.

• Knowledge in IT Support/ 1st level.

• Good knowledge in infrastructure design and architecture.

• MS Office 365 and Azure

• Windows 10, IOS, Windows 2016, Windows server 2012R2.

• Client management

• Asset and inventory management.

• Supporting IT Operation with maintenance tasks.

List of duties and tasks performed critical to success:

• Service Desk operation

• Classify and priority the request from users.

• Perform and create standard operation procedures

• Security Management/Maintenance

• Monitor and proactive support on integration platform

• Create users in the AD and Compliance Suite.

• Support users with drawing application – "RoomPlanner".

• Request regarding "change on a user" – name, mail, access rights, new address.

• Resigned users – copy of mail, disable the users in the AD.

• Change password on users.

• Support users with  ERP applications (AX 3.0, AX12, Dynamic365).

• Administrate retail configuration

• Follow up and report on activity status.

• Documentation / guidelines / knowledge base in ITSM.

About Company

BPO - Outsourcing and Offshoring.
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